This is a terrible corporation that acts as a Dental assembly line and will do more work than necessary in order to charge you and your insurance more money. Saving money by going to a place like this will actually cost you a lot more in the long run; not to mention the physical pain, emotional frustration, and general insanity that they will cause you.
The technicians are unprofessional, the office I went to (in San Diego, CA) was dirty, had broken equipment everywhere, and smelled like a sewer. The dentist that worked on my filling was rough and had an attitude with me when I struggled to hold my mouth open for her since I have TMJ - which I told her. She also beat up the inside of my mouth from pushing on it with her tools and pinching my lips with her hands. I lay in the chair practially upside down exposed to every person and patient in the whole area (because they have no private rooms) and with tears rolling down my face and onto the floor while she and her assistant worked away and paid no attention to their crying patient. I was so sore afterwards, I could barely eat (or yawn) for two full weeks. Then the real frustration began.
They began calling me TWO days after my visit to tell me my balance was overdue, and continued to call from their "corporate office" once or twice a day to collect their "past due" payment. I even went into the office to pay $20 for my records, and still couldn't get an answer about closing out my account with their records auditor. Waiting for her to call me caused even more late fees, and now they expect to get almost $450 from me (with insurance) for x-rays and 2 fillings.
This is a horrible place that should be put out of business. I am currently researching how I can report them to the Better Business Bureau for the harassing phone calls and charges for late payments that were not late.
DO NOT GO THERE
Product or Service Mentioned: Western Dental Dental Filling.
Reason of review: Pricing issue.
Monetary Loss: $350.
Preferred solution: Price reduction.
Western Dental Cons: Broken equipment, No privacy, Rough dentists, Over charges, Harassing calls.