Once again I am dissapointed on your service. I went to Western Dentel in 2006 for a tooth ache. I needed a root canal. They woulnt do anything for the pain and told me that they will contact my Cardioligist to see if the they could the root canal without my comidin. They told me that they will call me the next day after they checked with my doctor. I waited 2 weeks without a call. I finally went to another denist for the root canal. My cardiogist claims he never recieved a phone call from Western Dental. At my visit with you, they tried to sell a several proceedures that I didnt want and once I said no their attitude changed. All I wanted was the root canal. They sent 3 different people trying to sell services! IS this the way you treat your customers? I notice most of your customers are low income and they dont speak much english and they are bullied in to buying services they dont want!!!
So today I had an appointment at 900. The office didnt open until 915. There were several patients waiting outside. When the doors finally opened your employees were bull *** and ignoring the patients. At 935 I was told I needed to fill out paperwork. I told the girl at the counter that I was now running late and she should have told to fill out the paperwork earlier. At that point I just walked out. The way that office is run is unaccecptable! Your office manager needs to be talked to or fired!!! In any business, customers come first!!! You guys need to remember that!!! I will NEVER go to you guys again and I will tell everyone I know not to go to you guys!!! You guys need to work on your customer service skills! If you have any questions I will be happy to talk to you or you can delete this email. The choice is your. Also, I will forward this email to the State about your bait and switch practices and bulling customers who dont know any better.
Review about: Western Dental Dental Service.