Stockton, California
Not resolved
1.0
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Customer service
Diversity of Products or Services
Reliability
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Website
1 comment

Today, my wife received another bill from western dental and all her bills were paid and western dental confirmed she had zero dollars balance. My wife never been back to the dental office for any treatment, but still received a bill.

I think western dental keeps billing people even they do not go to their office for treatment. They are scam!!!!

Reason of review: Poor customer service.

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Western_Dental_Services
#1159864

We are very sorry about your experience with us and for any inconvenience this has caused you. Please know that we make every effort to ensure billing is handled in an accurate and efficient manner, and we apologize if that was not the case for your visit.

If you have any concerns or questions regarding billing we invite you to speak with us directly for additional support at (855) 779-7678 or if you prefer, please send us at email at SMRT@westerndental.com.

Sincerely,

Patient Care Team