Update by user May 01, 2013
You have got to be kidding. :grin "Customer Service" you call and get asked your account number, and then transferred to "Collections" that is your understanding of "Customer Service"?
It is too bad that your business model is so sleazy that your staff, you BTW are Great for the most part, get the complaints., about corporate. No thanks, I'll deal with Western Dental on the internet, where at least I can give my opinion.
Original review posted by user May 01, 2013
If you can afford to go to a private doctor, do so. DO NOT GO TO WESTERN DENTAL! There are staff at this office in Livermore whom you can count on the get the job done, but that is only 5 out of 25 people there. Dr. Sasha xxxxxx, is a wonderful man and Doctor. Although he is abused, overworked, and at times can be a bit rushed. This due to corporate pressure. The Western Dental Business Model, is
"The McDonald " of dentistry, and also the motto,
"WHAT? NO MONEY?"
"Se Habla Español"
Get my point, the corporate model is predatory, get em in, scare em, get there money, they wont do a thing. Ha Ha Ha.
BEWARE OF WESTERN DENTAL CORPORATE, DO NOT LET THEM PUSH YOU AROUND, NOTIFY THE FCC WITH HARASSING PHONE CALLS.
There is much more negative about Western Dental, but if you do go, you will find out. Read the reviews, yelp, and sites like this one.
Review about: Western Dental Dental Service.