I am 16 and I go to Western Dental in Bakersfield California. My mom picked them out to do my braces (She didn't even look them up or do any research on them or anything).
She went there since they are dentist/ortho since she is to lazy to take me to two separate places! When I first went there they seemed legit,nice and friendly. So I got my braces put on and that's when the nightmares began. In the first month I had them I broke 2 brackets.
1 I broke while eating a piece of bacon and the other I broke while eating a piece of chocolate! So i went in there and they fixed them. That next month i didn't break any but I was really careful. The month after that my wire came out at the very back.
It was poking me and cutting into my cheek and there was nothing i could do about it. So i pulled it out (with my moms consent). and the next time I went in there the doctor was yelling at me about how that was irresponsible and how he is going to inform my parents what i'm doing if I do it again. So that month 3 of my brackets got broken on little things like pizza crust,potato chips and candy.
Then when i went in there the assistant glued one of my brackets on. Then the doctor came over and had a look and he said "wow i'm surprised you made a mistake you glued on the bracket wrong" to the assistant. And he didn't try to fix it at all. I didn't think anything of it at the time though.
But when i got home later that day I was hungry and ate a piece of regular soft bread. And my bracket came off. My mom called them and told them she wasn't paying for it so they gave me a new one for free. So we went in and they glued it back on.
Sometime that week I was eating something (cant remember what)and my suspender came off!
when i went in they didn't even care they said "oh its OK we will fix it next time" which i did not like since i want to get these *** things off as soon as possible and get away from them. I have only had my braces on for 8 months i'm not sure how i'm going to survive another 16 (so they say that's how long i have left to have them on but i'm sure they are wrong about that) months at Western Dental.
Product or Service Mentioned: Western Dental Dental Braces.