I am very upset with the service at western dental on Elkhorn Blvd in Sacramento. My 7 year old had an apt last Wednesday the 21st and we waited over an hour just to be called in the back.
Once we were in the back she had x rays done and then we were taken to an exam room where we sat for another hour. I had taken my daughter out of school early for this apt and I feel it was for nothing because we were seen two hours later. When the dr walked into my room (dr Brarr) and she didn't even introduce herself and or apologize for how long the wait was. Then they told me it would be a few more hours to have her teeth cleaned.
I told them my daughter cannot wait longer because she needs to eat she gets hungry after school and didn't know it would be a 3 hour plus visit. The technician told me if they do the teeth cleaning she will have to cooperate with them but my daughter cooperated just fine for the x rays so felt they were rude to my daughter. This place lost out on business she needs 2000 in fillings done and I will not go to a western dental again.
This office says they pride in customer service but were terrible. Also you shouldn't tell a client that they are lucky to have seen me when they did because they skipped the 1:30 apt.
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