Product: Western Dental Dental Braces Clear all filters (95 of 95 reviews match)
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I would like to join this class action! The location on Wheatland Rd. in Dallas, Texas is a complete disaster! First of all, I wanted to change orthodontists due to the poor customer service. I had a consultation with another ortho and I was informed that I have gold...
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Review
#1648899 Review #1648899 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Cons
  • Poor quality of work
  • Billing practices and cusomer services
  • Only concerned about making as much money as possuible
Reason of review
Bad quality
Loss
$3
Preferred solution
Full refund

Western Dental - Asking for me to pay again for the bill that has been paid over 2 years ago.

1.4
Details
So I received a call today morning from Western Dental and informing me that I still owe them 1300$ for my braces. Which I paid it off over 2 years ago. The girl called Rebecca was so rude not professional at all. She won’t let me explain or even let me say a word. I’m not happy at all. And I know I paid it!!!! I’ll sue this company for invasion of privacy!
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Review
#1459107 Review #1459107 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Problems with payment
03/08/18 Took daughter in for "Free braces consult" Was overcharged for braces even though there ad says standard california rate I was told at that time thatif I cancelled for any reason I would have to pay $200 to deband. On 03/13/ 18 I wentvin to cancel was told I...
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Review
#1235411 Review #1235411 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Problems with payment
STARTED TREATMENT IN ONE STATE -TALK OFFICE MANGER IN CA ABOUT HAVE THE RECORDS CHANGED TO AZ STATED FOR CONTINUED TREATMENT TALK AZ OFFICE MANGER IN OCT WHEN I WENT IN PERSON FILLED OUT PAPER WORK WITH MY CORRECT LAST NAME AND MAILING ADDRESS LAST NAME WENT UNDER...
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Review
#1205927 Review #1205927 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Poor customer service
Walked into Western Dental a year-and-a-half ago because I found out that they accept insurance and I confirm that when I spoke with them on the phone I showed up to my appointment and I had told them that I had IEHP and the lady informed me that I'm not covered...
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Review
#1201774 Review #1201774 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Problems with payment
I went to western dental, planning on getting braces and fixing my receeding gums. Of course I needed to get my gums fixed first so I met with their periodontist (who is there once a month). The periodontist scheduled me for two oral surgeries, the first being a...
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Review
#1191907 Review #1191907 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Pricing issue
Resolved
1.0
Details

Update by user Nov 23, 2016

Aftrr arguing on the phone for more than 2 hours i called my bank and had them take it off and refund my money thank you WELLS FARGO! WESTERN DENTAL SUCKS !

Original review posted by user Nov 22, 2016

Western dental double charged me twice the first one was in august for $100 then november for $74 and when i called they said its not in the system but i have my bank statements stating otherwise. I sent proof they said no problem you will have your refund within 14...
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2 comments
Western_Dental_Services
#1245043

Thank you for taking the time to bring this to our attention. Please accept our apology for the difficulties you experienced.

Please contact our SMRT team right away at (855)779-7678, or email us at SMRT@westerndental.com so we can address your concerns immediately.

We look forward to your call.

Thank you,

Patient Care Team

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Review
#959758 Review #959758 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Pricing issue

Western Dental Dental Braces Review

1.2
Details
So 2 1/2 years ago I decided to get braces , I was so happy to vet rid of this gap between my two top teeth . Well here I am with the same gap and very in happy. I was told I have to pay another 3,000 if I want to close the gap on top of the 6,500 I am / have paid already . Worst service by far .
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Review
#952058 Review #952058 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Bad quality
1.0
Details
Fairfield ca, office manager Emma revised contracts & agreed to waive late fees & interest.Both accounts were sent to collections while under dispute. King also stated fees etc would be cleared. John stated last month this would be corrected. As of today, Pattie &...
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2 comments
Anonymous
#1200416

Run, don't look back, just run the oppisite direction from that business. My daughter who is ill and needed all her teeth removed and then needed dentures has been waiting for 6 months while they try to make a pair to fit her mouth.

She has now had enough after being jacked around by them, one excuse after another. Make sure all your letters are sent receipt requested and with a signiture and get all conversations recorded.

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Review
#890661 Review #890661 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Problems with payment

Contact Western Dental Customer Service

Mailing Address:
Western Dental Services, Inc.
530 South Main St.
Orange, California 92868
United States
Phone:
(866) 319-9409
All Western Dental Contacts
1.0
Details
Lady who work here to meeting with me argee for me start payment that i am on low income to fix my son braces but she didnt explain little more after that i pay down money start 3 month no plms after that they keep fee and fee cause my budget money start problem also...
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1 comment
Western_Dental_Services
#1188079

Out of respect for your privacy and HIPAA regulations, we cannot discuss specifics of your visit in this public forum. However if you would like to discuss your experience further privately, Please contact our SMRT Team at (855) 779-7678 or if you prefer, send an email to SMRT@westerndental.com.

Thank you,

Patient Care

Review
#885647 Review #885647 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Reason of review
Problems with payment