San Leandro, California
1.0
Details
Customer service
Diversity of Products or Services
Staff
2 comments

This place has POOR customer service. They make too many appointments for the same time slot and you end up waiting for two hours to be seen.

The guy at the front desk at the Redding CA office is rude and unprofessional.

Obviously they do not care about their clients nor do they know respectful communication means. Don't go there.

Product or Service Mentioned: Western Dental Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1070700

This joint is primarily driven by treating patients on welfare.

Medicaid, or MediCal, pays ridiculously low fees. The only way to make an money at all is cram the schedule full of too many patients. This means long wait time and poor treatment.

My best suggestion would be to pay out of pocket and go to a decent dentist.

Western_Dental_Services
#1060822

Hello,

Thank you for taking the time to provide us with your feedback. We want to apologize for the long visit time you experienced.

We will look into the scheduling process at this office to ensure there are no issues. Please know that we are making every effort to improve upon longer wait times, and we understand how frustrating it can be.

Once again, we apologize for any inconvenience and we appreciate your feedback

Sincerely,

Patient Care Team