Florin, California
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1.0
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Customer service
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1 comment

This is the worst place! The front desk is incompetent when it comes to scheduling, you will be scheduled and rescheduled over and over.

They book multiple appts at the same time and take walkins ahead so you will always wait a minimum of 2/3 hrs before even seeing anybody. Horrible!!

Product or Service Mentioned: Western Dental Customer Care.

Reason of review: Poor customer service.

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Western_Dental_Services
#1166897

Thank you for communicating your experience regarding your recent visit to our office. We are very sorry your experience with Western Dental did not meet your expectations and apologize for any frustration this has caused.

Out of respect for your privacy and HIPAA regulations, we cannot discuss specifics of your visit in this public forum.

However, we would like to learn more about this issue and urge you to connect us at (855) 779-7678 or if you prefer, please send us an email at SMRT@westerndental.com.

Again, thank you for your comments and we hope to hear from you soon.

Sincerely,

Patient Care Team