Product: Western Dental Customer Care Clear all filters (0 of 51 reviews match)
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After speaking to the office multiple times eventually Western Dental sent us to collections. We never received any Orthodontic Care or orthodontic products and yet they sent us to a collection agency. whenever I try to talk to anyone at the office they would simply...
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h.kitchener
h.kitchener

Sounds like you caved and paid the collection agency. Big mistake. Never, ever pay for something you don't owe.

1.0
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Western Dental Customer Care
I didn't like
  • Billing office
  • Robbed
  • Very poor customer service
#1308525
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Western Dental - NEVER AGAIN

Called at 5am for an emergency appt..Got to the appt at couldn't be seen..then while my daughter in back waiting we find out there's only I Doctor an Around 10 assistance waited like 40min in back freezing... rude staff an I witness then turn 1 away then accept another with same issue..
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Western Dental Customer Care
#1302739
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Western Dental - To check on status of my refund amount of $ 295.00

Request for Refund of $295.00 from my local western dental Was never requested by them to cooperate! I made that request to them two weeks ago .
4.6
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Western Dental Customer Care
#1239186
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An appt means you have an appt that could be 10-20 min behind but not 2 hours....secondly if you don’t have appts for 2 months and you then send a client to another location that has one sooner tell them they have to call the office and have all of their records sent...
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Western Dental Customer Care
#1228613
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Western Dental - Horrible had appointment and 3 hours later nothing

I had appointment and still in waiting room they are unprofessional rude and dirty here they could careless about your appointment and time can't wait to make them wait if the have an appointment at one patient work
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Western Dental Customer Care
#1216067
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Western Dental - A month later and no response

I went to Western Dental January 25, 2018. The authorization was for a root canal and crown were sent that day. I was told it would take 5-10 business days maybe 2 weeks for it to be processed. I called to check the status and it is still pending. I have dual dental coverage and do not understand why it is taking so long.
1.0
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Western Dental Customer Care
#1208335
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Western Dental - Below acceptable

How do u have a 8am appointment and an hour later you are still waiting to be treated? Staff is unfriendly and seem to just go throught the motions as they do their job. Sad. I will take my insurance money elsewhere where tjey at least pretend to care.
1.2
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Western Dental Customer Care
#1207260
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The office manager has spoken to them and tried to explain to them that "they" are incorrect. If anyone is thinking about having work at Western Dental THINK AGAIN IT IS A NIGHTMARE. I think the corporate office hires $10.00 help, and they are hired if they are rude!!.
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Western Dental Customer Care
#1191918
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Anny was a little helpful at the beginning to get a positive review for herself, in a rather forceful manner, which explains the 5 star reviews they get by getting clients to write them on the spot, by being a bit sweet and forceful until people do so.Then, that was it...
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1.3
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Western Dental Customer Care
I didn't like
  • Very rude
  • Scammers
  • Unnecessary procedures
#1181150
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Western Dental messed up my first denture, making me look like a vampire! I contacted this website to complain and someone contacted me from this website, I told them my situation and they contacted the office where I had my dental work done and they made a new denture...
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1.7
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Western Dental Customer Care
#1147566
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