I have 8 yr old twins. I took all 3 of my children in for a simple cleaning. But Western Dental insisted that twin 1 had to have her top tooth pulled because it was stopping growth of adult tooth. They then cleaned all my kids teeth. Healthy Families covered entire cost. I also had some work done and over paid becaue of them. Twin #2 was referred to ortho. Ortho said twin #2 also needed teeth pulled for exact same reason. But this time, instea| of 1 tooth, this twin required 4 teeth.
I did everything to insure that these extractions were also covered. It wasn't until after the procedure was complete that I was then presented with a bill for $660.00??? How could the same procedure for the exact same reason be covered for one twin but not the second??
I had no choice but to sign contract and fight later. I then requested that the credit of almost $200.00 that they owed me be used as down payment. At first they refused, but then complied. But I still had to pay $7.00 extra that day. While standing at that counter feeling like I was being bent over, I reached into my purse and pressed record on my handy dandy USB recorder and got every word and lie documented.
Same day, I called to complain to corp. Gabby told me to submit my complaint in writing to firstname.lastname@example.org. complaint and issues were very extensive. I knew this was going to go nowhere.
So the next day I called the location to request copies of our dental records. (The twins and mine). The next day, Corporate drafted and mailed me a Termination of Care Notice for my twins (one of which is in the middle of getting extensive care) and myself. That is called patient abandonment and now breech of contract.
Furthermore, they never applied the credit to the extraxtion contract so now I am getting hounded multiple timed daily from the collections department for money they owe me. Plus they keep hounding me to make a appointment for my daughters braces when they have terminated her care.
Welcome to my nightmare!
Review about: Western Dental Dental Braces.
Monetary Loss: $8.