Fresno, California
Not resolved
1 comment

If you are a Veteran with a tooth that needs to be extracted and in a lot of pain, DONT COME HERE!!!. There idiots don't even have prescription pads and are incapable of calling in a prescription to the VA.

Worst of all they won't prescribe anything stronger than Ibuprofen and since there Ortho Specialist only comes in every two weeks, you will be waiting in a lot of pain.

Spend the extra money and go to a real dentist that doesn't treat you like a number if you need your tooth pulled and in a lot of pain. I will never go there again.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

  • Horrible horrible company
  • Horrible customer experience
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Western_Dental_Services
#1056262

Thank you for bringing this to our attention. We are sorry to hear about your recent experience and we want to be sure that we address this issue for you.

We know this is frustrating for you so we have passed along your feedback to the office manager.

We want to be sure that this does not happen again and we will take every measure to see that it does not.

If you would like additional support please contact us at (855) 779-7678 or if you prefer, please send us an email at SMRT@westerndental.com.

Sincerely,

Patient Care Team