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STARTED TREATMENT IN ONE STATE -TALK OFFICE MANGER IN CA ABOUT HAVE THE RECORDS CHANGED TO AZ STATED FOR CONTINUED TREATMENT

TALK AZ OFFICE MANGER IN OCT WHEN I WENT IN PERSON FILLED OUT PAPER WORK WITH MY CORRECT LAST NAME AND MAILING ADDRESS

LAST NAME WENT UNDER ANOTHER NAME AND MAIL WAS SENT TO MY EX HUSBAND HOUSE WITH MY NAME ON IT

I HAVE TALK TO NUMEROUS REPS NAMES AND DATES AND CONVERSATIONS HIGHLIGHTS ARE DOCUMENTED

THIS LAST PHONE CALL WITH THEIR COOPERATE WAS A JOKE

NOT ONLY DID THEY NOT MERGE AN ACCT FROM STATE TO THE CURRENT STATE , THEY ARE TRYING TO DOUBLE CHARGE ME FOR BOTH OFFICE , WAS GIVEN DIFFERENT AMOUNTS AT ALL DIFFERENT TIMES , THEN I WAS TOLD TO CALL OFFICE MYSELF AND GO IN PERSON TO THE OFFICE HAVE THE THE ACCOUNTS FIXED MIND YOU IM AN TALKING THE FIANCE DEPT .

NOT ONLY IS THEIR MAJOR VIOLATIONS BEING BROKEN HERE AS CONSUMERS BUT AS PATIENTS HIPPA /PHI IS ALSO BEING VIOLATED AND I PLAN TO ACTION ON ALL THE ABOVE 1 AS A CONSUMER AND A MOTHER OF PATIENT WHOM HIPPA/PHI ARE BEING VIOLATED IN SO MANY WAYS --

THERE CALL CENTER SHOULD IMPROVE ON SERVICE LEVELS AND CUSTOMER CARE --RUDE RUDE

Product or Service Mentioned: Western Dental Dental Braces.

Reason of review: Poor customer service.

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