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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
I have spent the past 65 days trying to get a refund returned from Western Dental for double billing my bank and my credit union with out any success!!! When I finally get to speak with someone in the complaint department they transfer me to another department that...
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#1320727
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My experience with Western Dental was the absolute worse. They charged my insurance for work they didnt do. I needed 2 fillings, a deep cleaning and a partial made for 2 lower teeth. They said that they would have to make it 3 teeth and that I had to pay $700 up front...
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3.0
#1277717
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I had a crown done by my former dentist in Alaska. I had to leave to move back to San Bernardino Co while they were making new crown. I paid for crown in full in order, $1,000 for my former dentist to mail newly made crown to me. I went to Western Dental Rancho...
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2.1
I didn't like
  • Price
  • Robbed
  • Very poor customer service
#1274975
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A dentist takes a few minutes to look at your teeth and recommends treatment. Then an office worker comes in and spends way more time talking about costs, payments etc and getting you to sign a monthly contract. In my case, I had all my remaining teeth pulled. They...
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h.kitchener
h.kitchener

When it comes to dentures, you need two things to come together well---a good dentist and a good lab where the actual dentures are made. In your case, I would spend the money ...

1.3
I liked
  • X-ray technicians
  • Monthly payments
I didn't like
  • Focus on money rather than treatment
  • Refund policy
#1238690
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I could not get in to have my teeth cleaned or to see a dentist without first having xrays. I refused as i have issues with xrays. They refused to get my dental records and xrays from the dentist i had had for 10 years as it is a security concern.... i walked out. They...
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1.0
#1291933
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Two messages to be reminded of 5:00 pm appt. I personaly called one day before to confirm appt@ 5:00pm with two different staff. Yes appt is at 5:00pm. I show up to my appt. There is no appt. Your appt was at 4:30pm. Got home and there was another message that the...
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#1318135
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Western Dental - Unprofessional staff in every way

I had a 2:00pm appt Tuesday july 31,2018 @ the san mateo ca western dental. I waited two hours in the waiting room plus 1 hour in the dental chair. To then be told to come back in one hour and maybe there is time to work on my teeth. How would you feel if this happend to you?
#1318117
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Western Dental - Who is turned into and come over booking people that’s all t

The world is waiting time and never leave it to keep you for a couple hours after that to tell you can you reschedule or you want to stay As soon as they charge the medical card they say if you want to go in next schedule someone should take a nap and probably be charging people for no reason
2.3
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
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#1286434
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I was a patient of Western Dental. I went there because I needed caps placed on 2 teeth. A few days later I was in pain and went back. I was told that I should have had the root canal done before they put the caps on. I was charged for their mistake. Two years later I...
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Anonymous
Anonymous

This Company is over pricing people. I had a wisdom tooth removed. I was told that I need an implant to restore bone structure. I was told that I needed the implant. Which wou...

Anonymous
Anonymous

They sold me route canals I did not even need. There was a root canal done on a tooth that was going to be pulled out anyway. I will never ever go back there again The work th...

#1249569
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Western Dental - NEVER AGAIN

Called at 5am for an emergency appt..Got to the appt at couldn't be seen..then while my daughter in back waiting we find out there's only I Doctor an Around 10 assistance waited like 40min in back freezing... rude staff an I witness then turn 1 away then accept another with same issue..
#1302739
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