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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...
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Anonymous
Anon

I would also like to join. I was told I needed braces for a max of 18 months. Two years later I was still going in for tightenings. I was in high school at the time but when m...

Anonymous
Anonymous

Paid off my bull after a year they said i owe money

#355911
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December 15, 2017 Daniel D.Crowley, CEO Bill Dembereckyj. CFO John Lucas, Chief Dental Officer Lisa Dawe, COO Jeffrey Miller, General Counsel Premier Dental Holdings, Inc. dba Western Dental Services, Inc. Corporate Office 530 South Main Street Orange, California...
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#1149880
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They charged me $140.00 for a tooth brush and a tube of tooth paste with out my knowledge. I refused to pay. After a long battle they said they would remove the charge. Two years later the charge of $255 showed up on my credit report. They need to be stopped and out of...
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h.kitchener
h.kitchener

Contact the credit bureau---via their website---and find their procedure for explaining or updating your credit report. Most companies will report a bad debt such as yours and...

#1374113
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I had to call and cancel a appointment due to a emergency and was told that I needed to wait on the line. I informed the receptionist that I could not wait and had a work emergency; I am a police officer. The receptionist was rude but took my information. I then...
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h.kitchener
h.kitchener

Don't pay it. Never pay something you don't owe. Your job will not be affected for something like this.

1.0
Blasdell,New York
#1351617
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Went in early this year for regular cleaning, A spanish speaking dentist came to do the cleaning, assisted by young teen barely out of high school to interpret for him, the kid could hardley communicate himself, After about five minutes dentist spoke a few words to the...
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2.0
#1368663
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Western Dental - Charged me for stuff I didn’t even get

They charged me over 1500 for stuff I never recieved from them I have 2 insurances which covered A CLEANING, xrays and exam (looked in my mouth only) which is all I got and I keep getting billed for all this other stuff I never got from them. Never was treated for anything else.
1.1
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Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
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I didn't like
  • Billing practices and cusomer services
  • Assuming
  • No explanation of anything
#1380809
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Western Dental - Were is my refund

I want to know were my refund is? I have been waiting sense Jully. The office manager for Antioch, CA Sycamore office has been telling me for almost two months that he will have it done "today" and it's never done! You owe me $710
1.0
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Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1380051
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Western Dental - Getting billed for something i already paid for

I paid a total of $208.44 in August 2018. Western dental acknowledged that they received these payments. Now they are telling me that the payments were returned for insufficient funds which is total BS. Why is it taking 3 months to notify us about this matter?
#1377742
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Western Dental - Grievance

Nothing happened ,no service rep to talk to
#1369696
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Contact Western Dental

Mailing Address:
Western Dental Services, Inc.
530 South Main St.
Orange, California 92868
United States
Phone:
(866) 319-9409
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Western Dental - Was lied to an scared

Oct 2016 signed a contract for amount payed off in full 4 months later they decide I owe them another 500 called said they would send me prof heard nothing now I'm in collection don't care I will sue them I owe nothing
#1377362
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