Pissed Consumer Interviews ?
You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...Read more
December 15, 2017 Daniel D.Crowley, CEO Bill Dembereckyj. CFO John Lucas, Chief Dental Officer Lisa Dawe, COO Jeffrey Miller, General Counsel Premier Dental Holdings, Inc. dba Western Dental Services, Inc. Corporate Office 530 South Main Street Orange, California...Read more
I had to call and cancel a appointment due to a emergency and was told that I needed to wait on the line. I informed the receptionist that I could not wait and had a work emergency; I am a police officer. The receptionist was rude but took my information. I then...Read more
Blasdell, New York
In 2015 I had root canal and special snap-on's created. I was charged for the whole process, but later when I got a statement of what I had done, there was a $601 credit balance. When I returned in 2018 for more work, the credit balance was gone and I was told "good...Read more
Anonymous less than a minute ago This Company is over pricing people. I had a wisdom tooth removed. I was told that I need an implant to restore bone structure. I was told that I needed the implant. Which would cost me just over $400. I didn't have that amount that day...Read more
Western Dental - Bad experience
I went to Western Dental in Rancho Cucamonga. It took 4 hours. I got a root canal but they never put a cap on. It’s been a month. They claimed I needed many root canals. I am still without a cap. Joanna Trott
I took my two sons for the free orthodontic consultation. We decided not to go for the Orthodontic Care and yet we were still charged for orthodontic products that we never received. After speaking to the office multiple times eventually Western Dental sent us to...Read more
I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening and kept slipping off, i am not sure if he changed it out since i had my eyes closed due to him...Read more
I made appt though phone call. It was my first time with them, and because it is provided by my employer, I actually don’t have an ID card or anything. When I was in the office the front desk girl can’t locate my profile and asked if I want to pay all cash. So I called...Read more
In 2016 I visited Western Dental for an orthodontics consultation. I applied for a Care Credit line in order to see if I was approved, should I decide to move forward with Invisalign treatment. A few weeks later, I called to cancel and was told that I may be charged a...Read more
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