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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...
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Anonymous
Anon

I would also like to join. I was told I needed braces for a max of 18 months. Two years later I was still going in for tightenings. I was in high school at the time but when m...

Anonymous
Anonymous

Paid off my bull after a year they said i owe money

#355911
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December 15, 2017 Daniel D.Crowley, CEO Bill Dembereckyj. CFO John Lucas, Chief Dental Officer Lisa Dawe, COO Jeffrey Miller, General Counsel Premier Dental Holdings, Inc. dba Western Dental Services, Inc. Corporate Office 530 South Main Street Orange, California...
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#1149880
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I had to call and cancel a appointment due to a emergency and was told that I needed to wait on the line. I informed the receptionist that I could not wait and had a work emergency; I am a police officer. The receptionist was rude but took my information. I then...
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h.kitchener
h.kitchener

Don't pay it. Never pay something you don't owe. Your job will not be affected for something like this.

1.0
Blasdell, New York
#1351617
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In 2015 I had root canal and special snap-on's created. I was charged for the whole process, but later when I got a statement of what I had done, there was a $601 credit balance. When I returned in 2018 for more work, the credit balance was gone and I was told "good...
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#1337173
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Anonymous less than a minute ago This Company is over pricing people. I had a wisdom tooth removed. I was told that I need an implant to restore bone structure. I was told that I needed the implant. Which would cost me just over $400. I didn't have that amount that day...
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2.3
#1273225
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Western Dental - Bad experience

I went to Western Dental in Rancho Cucamonga. It took 4 hours. I got a root canal but they never put a cap on. It’s been a month. They claimed I needed many root canals. I am still without a cap. Joanna Trott
2.1
Details
Additional Fees
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1341831
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I took my two sons for the free orthodontic consultation. We decided not to go for the Orthodontic Care and yet we were still charged for orthodontic products that we never received. After speaking to the office multiple times eventually Western Dental sent us to...
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h.kitchener
h.kitchener

Sounds like you caved and paid the collection agency. Big mistake. Never, ever pay for something you don't owe.

1.0
I didn't like
  • Robbed
  • Very poor customer service
  • Billing office
#1308525
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Western Dental - Cut my outer lip inside and out
Western Dental - Cut my outer lip inside and out
Western Dental - Cut my outer lip inside and out
I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening and kept slipping off, i am not sure if he changed it out since i had my eyes closed due to him...
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Anonymous
Elijah

If it leaves a scar, please consider seeking legal counsel.

Anonymous
Anonymous

You're kidding, right? That cut will not leave a scar. I had braces for 6 years and cuts like that were routine. It happens when dealing with sharp metal (braces) on your t...

1.0
#1088580
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I made appt though phone call. It was my first time with them, and because it is provided by my employer, I actually don’t have an ID card or anything. When I was in the office the front desk girl can’t locate my profile and asked if I want to pay all cash. So I called...
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#1348627
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Contact Western Dental

Mailing Address:
Western Dental Services, Inc.
530 South Main St.
Orange, California 92868
United States
Phone:
(866) 319-9409
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In 2016 I visited Western Dental for an orthodontics consultation. I applied for a Care Credit line in order to see if I was approved, should I decide to move forward with Invisalign treatment. A few weeks later, I called to cancel and was told that I may be charged a...
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ApprehensiveChameleon
ApprehensiveChameleon

I have almost the identical story. The worst company I have ever dealt with! Did they ever figure it out?

1.0
#1289891
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