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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...
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117 comments
Anonymous
#1752832

Has anyone ever gotten the class action lawsuit going? If so, please update on status and who to contact.

I would like more information. Seeing as how I paid in full for my braces and treatment. Then out of no where the orthodontist tells me that he was told by corporate that they no longer service surgical parients as of Jan 2019. I paid in full last year Oct 2018 and had my braces put on that day.

Western Dental has abandoned me as a paid in full patient with braces still on my teeth. It's been 8 months without any treatment or adjustments from my orthodontist.

They refuse to speak to me over the phone or see me in person. This is FRAUD, THEFT, BREACH OF CONTRACT and MALPRACTICE!!!

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Review
#355911 Review #355911 is a subjective opinion of poster.
Loss
$3750
1.0
Details
The multiple indiscretions made against me by W.D. are as follows: 1.Lack of Due Care #1 - Use of Temporary Cement v. Permanent Cement: Last year after my front tooth kept popping out, my dentist repeatedly re-cemented it with only temporary cement that no other...
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Review
#1658664 Review #1658664 is a subjective opinion of poster.
Pros
  • Dentist is good
Cons
  • Endodontist is incompetent
Reason of review
Bad quality
Loss
$8
Preferred solution
A refund of money paid as well as compensation for all I have and will continue to endure until I can find a competent dental office to resolve my issue.
Tags
  • Dental Pain
1.0
Details
So, they pull all of my teeth, which were in bad condition. It took at least 5 hrs. Right after they put a set of ill fitting dentures in my mouth, told me to keep them in for 3 days then take them out, my gums had swollen so badly I was crying and needed someone...
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Review
#1672101 Review #1672101 is a subjective opinion of poster.
Pros
  • No pros
  • All cons
Reason of review
Damaged or defective
Preferred solution
Fix what you ruined.

Western Dental - Harassment

Western Dental - Harassment
I will never go here again they had me sign papers to get more work done after they pulled my tooth out now i owe them money i couldnt even speak was in pain with my mouth numb now they wont stop calling for there money
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Review
#1640443 Review #1640443 is a subjective opinion of poster.
Pros
  • Very unprofessional
Cons
  • No privacy
  • How uncaring they are
Reason of review
Stop calling
Preferred solution
Let the company propose a solution
Tags
  • BILLING SCAMS

In need of transfer for my son why is western dental giving such a hard time for transfer?

1.3
Details
My son goes to riverside western dental an i been trying to get a transfer for about a 6 months now an I was told they don’t do transfer anymore.I have spoken to the manager Vanessa at riverside office an I even emailed you guys an basically there is nothing they can do they said.I can not come to riverside it’s hard for me to bring my son due to work schedule hours an my son School schedule I am the only transportation he has.I would never recommend western dental to anyone.Is there anything that can be done or do I need to see who I can speak to that is higher with this company?
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Review
#1675447 Review #1675447 is a subjective opinion of poster.
2.3
Details
I had not been to a dentist in 8 years. 20 of my teeth needed major work, including a replacement front veneer ( that’ll get you into a dentist, and thank god it did) I honestly though I’d need to pull the back 4 teeth from the 4 corners. Instead they said I’d have not...
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Review
#1601998 Review #1601998 is a subjective opinion of poster.
Pros
  • Payment options
Cons
  • Bait and switch
  • Only concerned about making as much money as possuible
Reason of review
Bad quality
Preferred solution
Price reduction
1.0
Details
I am not sure if they have anyone competent working there! I was contacted by phone and tried to call the corporate office. The staff said they wouldn't have any way to tell who called me and why. Today I get a letter demanding payment on a contract that was canceled...
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Review
#1605909 Review #1605909 is a subjective opinion of poster.
Cons
  • Terrible service
Reason of review
Poor customer service
Preferred solution
Leave me alone and don't harass me, check your records!
Resolved

Resolved: Western Dental in Mercer Island, Washington - Billing

1.0
Details
Western Dental - Billing
You billed my husband credit card for the amount of $376 without any authorization and without having a call from me (Jackeline arroyo) confirming any further payment.. I need to you guys to return the money to my husbands credit card back because that was incorrect of western dental to do.
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Review
#1438373 Review #1438373 is a subjective opinion of poster.
Reason of review
Problems with payment

Western Dental in Fresno, California - Ortho treatments

1.0
Details
After hours on customer service phone
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Review
#1626442 Review #1626442 is a subjective opinion of poster.
Cons
  • Not calling me back when they said they would
  • Treatment
  • Terrible service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Long Wait Times
  • Tooth Extraction
  • Overcharge

Contact Western Dental Customer Service

Mailing Address:
Western Dental Services, Inc.
530 South Main St.
Orange, California 92868
United States
Phone:
(866) 319-9409
All Western Dental Contacts
3.7
Details
Worst dentist ever. I had a tooth pulled and he left pieces of sharp tooth still in my mouth. He didn't even look when you pull the tooth to make sure he had everything out. The first day when I get home in the numbing wear off I noticed that there a sharp to still in...
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Review
#1665327 Review #1665327 is a subjective opinion of poster.
Pros
  • Very little
Cons
  • Poor dental work
  • Worst service ever
Reason of review
Bad quality
Preferred solution
They need to do a better job at making sure the full tooth is out.
Tags
  • Wose Place To Get A Tooth Pulled