Western Dental Reviews

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Update by user Jun 09, 2018

Well I gave up on Western dental they forwarded some forms to my insurance company and they forgot to send the x-rays so the claim was denied then they told me I should appeal it this was Western dental telling me this but I don't have the x-rays they do they forgot to...

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5 comments
#1901197

i have horrible things happen their and they are extremely unsanitary! They messed up several teeth and didn't have a orthodontist in my area within 100 miles.

They sent me to another one who charged me $800.00 for X-Ray and exam.

Then changed the codes. I paid out of pocket.

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Featured
ID
#1252487 Review #1252487 is a subjective opinion of poster.
Location
Santa Cruz, California
Service
Western Dental Dental Crown Service
Pros
  • Dentists
  • Bathrooms were clean
  • Cleanliness was good
Cons
  • Waiting in the chair for over an hour to get help
  • Very poor customer service
  • Three weeks and no call back
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Most helpful review
New Reviewer
This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...
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125 comments
#2019288

Oh my God it's a nightmare. I have been going to Western Dental since June 2019.

Granted there were a few months they were closed because of the pandemic. But let's just say for the last 18 months I've been going there still no partial dentures. They did an impression about a year ago. They told me last month May 2021 they have to do another impression and start over.

I am on medical but I'm still a human being. They got me to pay $1,800 for bone graft that they never spoke to me ever again I don't even know if they gave them to me when they pulled a couple of teeth.

I think they're bilking the system why would I go on so many appointments that lasted less than 5 minutes. Oh yeah I'm partially paralyzed from work injury so getting there is *** bilking the system.

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ID
#355911 Review #355911 is a subjective opinion of poster.
Location
Fair Oaks, California
Service
Western Dental Dental Crown Service
Loss
$3750
New Reviewer

The person that handles the billings must think that all black people is on welfare

the person that handles billing told me that they could not do my work on credit and i must pay before the could continue with the process after i was being examined. she told me that they did not do dental work on credit, she is a liar, she made me pay up front.she talked to me real bad. loud

User's recommendation: save all of your receips make them out of a liar. she need to know how to talk to customers.

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ID
#2755572 Review #2755572 is a subjective opinion of poster.
Location
Palmdale, California
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Taking money out of account without authorization

This wicked company is mad. We made a payment of 4500 dollars to be put towards the principal. The remaining balance was around 4000. The next month without our authorization they took the remaining 4000. On a Holiday weekend so that you could not dispute the transaction. Called the Corporate and spoke to a Mrs. Saunders. She is as corrupt as the company itself Do

User's recommendation: do not do business with this money hungry company.

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ID
#2667524 Review #2667524 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Service Delivery

How does a customer request a refund for services not rendered and then be told they owe the company instead? I will never ever get anything done with Western Dental. I strongly suggest you take your hard working money elsewhere, to a company that deserves it.

User's recommendation: Do not get services done here.

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ID
#2664720 Review #2664720 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • Not calling me back when they said they would
  • No explanation of anything
Loss
$1000
Preferred solution
I should not owe you anything but you owe me for services not rendered. If I cannot further dispute with the collection agency. I will look into other options, because I refuse to pay your organization.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Implants from Western Dental

I called Western Dental and told them it was after Christmas and told them I was unable to get back home in because I had gotten Cov-19 and had to wait till I got a release from the Health Dept. when I got back home on Jan. 16th I had to stay in my room for 14 days on Jan. 28, I went to and showed them the implant and told them the same place like the first break was that they repaired they told me I needed a new plate and said I Would have to pay for them. They broke just where the first broke. I call the main office they called them and they did nothing but took their feedback and W.D. lied to themGo anywherethem. The them

User's recommendation: Don't go to Western Dental for Implants they won't do them correct, and you'll have pain.

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ID
#2615119 Review #2615119 is a subjective opinion of poster.
Service
Western Dental Dental Implants
Pros
  • No pros
  • Very unprofessional
Loss
$3000
Preferred solution
Full refund

We’re is my refund

It has been over40 business days and still no refund 2504.00 dollars on my debt card and I have called three times

User's recommendation: I don’t have any recommendations for customers thank you.

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ID
#2558620 Review #2558620 is a subjective opinion of poster.
Location
Gilroy, California

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Verified Reviewer
New Reviewer

Bad hours

On 4/30 they put top braces on and in a few days some slipped off. That is normal for braces, but Western Dental has VERY limited orthodontic hours. You have to pack wax when brackets fall off and wires poke. This is not explained in their Informed Consent.

User's recommendation: don't go here.

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ID
#2556134 Review #2556134 is a subjective opinion of poster.
Location
Glendale, Arizona
Loss
$2800
Preferred solution
To go to any WD office. WD's ortho services are available a few days a month only, and you have to get ortho services at the one WD office you had the braces put on.
Western Dental - Angry and in Pain / Bad Service
Western Dental - Angry and in Pain / Bad Service
I went to western dental 2018. Recieved a filling. Boy. Was it painful and brutal. 1 year later the filling came out and i was crunching on rock that cracked that same tooth. They gave me a nightmare of a time. Refused treatment and sent me out with a referal. The...
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ID
#2549206 Review #2549206 is a subjective opinion of poster.
Location
Montebello, California
Service
Western Dental Dental Service
Cons
  • Bad service
Loss
$1200
Preferred solution
Full refund

I am in pain

I had braces put on in 2018 my work have not improved I went back for a general cleaning and to have anesthesia no phone call was made for the prepping for the procedure. I had no one to pick me up that day. to continue with their careless services. From the braces they cemented to my teeth i have 8 teeth that are loose.my upper right tooth is loose. pain pain pain! headache my teeth were fine before i went to this company. $4000

User's recommendation: do not go to western dental.

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ID
#2427872 Review #2427872 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Full refund
New Reviewer
Hi. Two months ago, I lost my two crown. I went to office located at 25155 Madison Ave suit 101 Murrieta Ca 92563 in different days. They took X-rays of one of those. In the second day, which I had appointment for my second tooth they forgot to take x-ray. My insurance...
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ID
#2426285 Review #2426285 is a subjective opinion of poster.
Service
Western Dental Manager
Pros
  • Very little
Cons
  • Denied treatment
Preferred solution
Let the company propose a solution

Western Dental send my payment to collection less then 3 days let payment

I take my son to W D at Redwood City to check up after the stupid dentist check my son give him appointment to work on his Toot make the history short every one off the workers have no Idea about dental work and rude
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ID
#2405189 Review #2405189 is a subjective opinion of poster.
Location
Belmont, California

Balance return of 6,218.77 that from a check of 7,194.77

On November 01,2019 I gave the office a cashier's check for 7,194.77 for implant when I gave the letter for approve to my Primary Doctor at Kaiser I was not approve the letter is in my file at Western Dental 3561 W. Century Blvd Inglewood, Ca. 90303 I request my balance on August 6, 2020 due to the office closed for the C. Virus 19 I was told it would take 30-40 days by the office Manger Angie now you do the Math that is too long to return my balance I feel it is total unacceptable to drag out mailing me my check. My name is Mabel M. Simms 254 E. 110th Street Los Angeles Ca 90061 Phone no 232-757-****
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ID
#2231579 Review #2231579 is a subjective opinion of poster.
Location
Los Angeles, California

Customer service

Western Dental doesn't answer their phones 99 % of the time. When answered, after 1/2 hr. they can't be understood and give the wrong information. I drove 1/2 hour at 8:00 A.M. thru rush hr. traffic to find out they do not have labs for dentures in house.! A couple of weeks later I get a text that says I have an appointment that I didn't make. Now, I can't even get thru to cancel that appointment. This is terrible service !

User's recommendation: Don't go to Western Dental. They do not have it together!

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ID
#2186687 Review #2186687 is a subjective opinion of poster.
Location
Grass Valley, California

Charged me for Crowns that where not needed

Western Dental charged me for 2 Crowns that was not needed and they gave me the Total Cost over $2500. They committed Fraud and I had signed agreement to have them do the procedures that was not needed
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ID
#2182325 Review #2182325 is a subjective opinion of poster.
Location
Sacramento, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor business

I got my braces(out of pocket) here from the x-ray scan they said it would only take a year to correct after going every month to change the bands I currently move to another location and had everything transfer to another western dental they said I would have to pay for another two years.....? Dr noted after 4 years with braces and nothing has change to go check if I need jaw surgery this place is horrible they just want your money they dont care about you

User's recommendation: Never come to western dental.

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ID
#2158605 Review #2158605 is a subjective opinion of poster.
Product
Western Dental Dental Braces
Pros
  • No pros
Cons
  • Billing office
  • Service of reps
  • Rip off
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

They butchered my teeth

I went in for deep cleaning/ root planing and they used ultrasonic machine and a month later my teeth feel weak, loose and tingly. My gums look worse than before. I think the hygienist wasnt trained enough with the machine. All I know is my teeth have been tingly ever since my visit with these hacks! Dont go even if its free which mine was due to Medi Cal. They ruined my teeth!

User's recommendation: Avoid this butcher shop!

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ID
#2119784 Review #2119784 is a subjective opinion of poster.
Service
Western Dental Dental Service
Cons
  • Only concerned about making as much money as possuible
  • Very rude
  • Robbed
Loss
$250
Preferred solution
Let the company propose a solution

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