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Western Dental - Why does this company not have a cus on customer service tra

X Ray doesn’t have to feel like your being interrogated or on your death bed. Why is the training so very poor. Never mind the fact that dentistry is so over pricedin America. Why are we not screaming in the streets?
#1255420
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I have had problems with billing doing their job twice since December. I had auto pay and they did not present for payment my account according to my bank. Then they call me and want me to fix it. I have overdraft protection even, no excuse on their part. They also...
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2.4
#1252737
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You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some...
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3.0
I liked
  • Receptionists
  • Bathrooms were clean
  • Dentists
I didn't like
  • Waiting in the chair for over an hour to get help
  • Very poor customer service
  • Not calling me back when they said they would
#1252487
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I was a patient of Western Dental. I went there because I needed caps placed on 2 teeth. A few days later I was in pain and went back. I was told that I should have had the root canal done before they put the caps on. I was charged for their mistake. Two years later I...
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#1249569
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Western Dental - Great Dental Hygienist

Nazanin is the best Dental Hygienist I have ever had clean my teeth. She is so professional, friendly, and personable. This definitely makes going to the Dentist more pleasurable. Thanks for the great job, and keep up the good work! Tracy Higgins They need more words to submit, so more words, more words, more words, {{Redacted}}
#1239594
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Western Dental - Amazing!

Due to recent lupus diagnosis my family physician advised against treatment for now ! But the staff was wonderful the dentist was super comforting! But customer service not so good!
#1239193
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Western Dental - To check on status of my refund amount of $ 295.00

Request for Refund of $295.00 from my local western dental Was never requested by them to cooperate! I made that request to them two weeks ago .
4.6
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
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Value for money
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#1239186
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A dentist takes a few minutes to look at your teeth and recommends treatment. Then an office worker comes in and spends way more time talking about costs, payments etc and getting you to sign a monthly contract. In my case, I had all my remaining teeth pulled. They...
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h.kitchener
h.kitchener

When it comes to dentures, you need two things to come together well---a good dentist and a good lab where the actual dentures are made. In your case, I would spend the money ...

1.3
I liked
  • X-ray technicians
  • Monthly payments
I didn't like
  • Refund policy
  • Focus on money rather than treatment
#1238690
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03/08/18 Took daughter in for "Free braces consult" Was overcharged for braces even though there ad says standard california rate I was told at that time thatif I cancelled for any reason I would have to pay $200 to deband. On 03/13/ 18 I wentvin to cancel was told I...
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#1235411
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I live in the city of SIMI valley whenever I have an appointment when she arrived at the office. The secretary says that they have many patients and that if I want to leave this is the third time they do that, I lose work days and my time. I make the appointments at...
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#1228669
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