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Western Dental - NEVER AGAIN

Called at 5am for an emergency appt..Got to the appt at couldn't be seen..then while my daughter in back waiting we find out there's only I Doctor an Around 10 assistance waited like 40min in back freezing... rude staff an I witness then turn 1 away then accept another with same issue..
#1302739
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Western Dental - Traumatized

I could not get in to have my teeth cleaned or to see a dentist without first having xrays. I refused as i have issues with xrays. They refused to get my dental records and xrays from the dentist i had had for 10 years as it is a security concern.... i walked out. They lacked compassion, empathy or sympathy regarding my situation. As a patient i belueve i have the right to refuse xrays.
1.0
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#1291933
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In 2016 I visited Western Dental for an orthodontics consultation. I applied for a Care Credit line in order to see if I was approved, should I decide to move forward with Invisalign treatment. A few weeks later, I called to cancel and was told that I may be charged a...
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1.0
#1289891
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Western Dental - Who is turned into and come over booking people that’s all t

The world is waiting time and never leave it to keep you for a couple hours after that to tell you can you reschedule or you want to stay As soon as they charge the medical card they say if you want to go in next schedule someone should take a nap and probably be charging people for no reason
2.3
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Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1286434
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My experience with Western Dental was the absolute worse. They charged my insurance for work they didnt do. I needed 2 fillings, a deep cleaning and a partial made for 2 lower teeth. They said that they would have to make it 3 teeth and that I had to pay $700 up front...
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3.0
#1277717
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I had a crown done by my former dentist in Alaska. I had to leave to move back to San Bernardino Co while they were making new crown. I paid for crown in full in order, $1,000 for my former dentist to mail newly made crown to me. I went to Western Dental Rancho...
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2.1
I didn't like
  • Robbed
  • Very poor customer service
  • Price
#1274975
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Anonymous less than a minute ago This Company is over pricing people. I had a wisdom tooth removed. I was told that I need an implant to restore bone structure. I was told that I needed the implant. Which would cost me just over $400. I didn't have that amount that day...
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2.3
#1273225
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Western Dental - Why does this company not have a cus on customer service tra

X Ray doesn’t have to feel like your being interrogated or on your death bed. Why is the training so very poor. Never mind the fact that dentistry is so over pricedin America. Why are we not screaming in the streets?
#1255420
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I have had problems with billing doing their job twice since December. I had auto pay and they did not present for payment my account according to my bank. Then they call me and want me to fix it. I have overdraft protection even, no excuse on their part. They also...
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2.4
#1252737
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You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some...
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Anonymous
thomas west

yes,yes it is if you ever use them you will feel the same so be warned.

Anonymous
Stanciohb

That's horrible!

3.0
I liked
  • Dentists
  • Receptionists
  • Cleanliness was good
I didn't like
  • Very poor customer service
  • Three weeks and no call back
  • Not calling me back when they said they would
#1252487
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