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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
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Western Dental in Escondido, California - Pull your own tooth out

Had my appointment at 2:30 and wasn’t called in until 4:40 just to get the x-rays done an another 40 waiting in a cold room for the stupid dentist. The ONLY one who was really nice was the girl at the front desk who was apologizing for the delay and clearly understood my frustration.
1.0
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#1451866
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Western Dental - Poor service

Dear, I had a appointment at 1pm on the 1/15/19 at 2825 El Camino Real Santa Clara, CA 95051 United States Faintly called at 2:30 and not finished till 4:30 Just for normal check up and cleaning !!! It’s not acceptable at all ! Very poor customer service and unprofessional ! Last time coming here ! Rez
1.0
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#1449368
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This is by far the worst place I could ever imagine doing any business with. They made a mistake in charging us, refunded that charge and then processed the correct amount. This was the beginning of the disaster that is Western Dental. They have totally screwed up...
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#1446645
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Resolved

Resolved: Western Dental - Billing

Western Dental - Billing
You billed my husband credit card for the amount of $376 without any authorization and without having a call from me (Jackeline arroyo) confirming any further payment.. I need to you guys to return the money to my husbands credit card back because that was incorrect of western dental to do.
1.0
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#1438373
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Also would like to join. My email kasiaholda1@gmail.com About 5 years ago WD dentist told me he needs to remove my onlay, perform root canal procedure and put a crown. I was sceptical because I did not have any toothache. I waited a while. Whenvisiting my family in...
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Anonymous
Anonymous

These guys are complete fraud

Anonymous
Anonymous

They are racist and target immigrants. They falsely try to extort money from patients that is not owed.

#1437908
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Also would like to join. My email kasiaholda1@gmail.com About 5 years ago WD dentist told me he needs to remove my onlay, perform root canal procedure and put a crown. I was sceptical because I did not have any toothache. I waited a while. When visiting my family in...
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#1437907
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Western Dental in Buena Park, California - Need a lawyer horrific experience

All I can say is Western Dental in Cypress California and in Stanton California put braces on my child twice and due to a hardship that has happened in are family we fell behind in a few payments and they have not been able to see the patient or complete the patient care that they started . this place is the worst place don't ever take your child there, A class action lawsuit against them should be taken. Any Attorneys out there willing to help please respond to reneesidoti@gmail.com. This is no joke don't take or go to western dental
#1424271
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Western Dental in Apple Valley, California - Seriously? 1k in debt?!?!

I walked in to have a tooth extracted... I was in severe pain, my tooth was broke and they start throwing all this *** at me that I need to sign, telling me my bones had receded and my teeth were going to start falling out.... I wake out with a thousand dollars in debt for some kind of trays I didn't need... What the *** I called them and they pretty much told me oh well, I signed the paperwork
1.5
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#1405399
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Western Dental - Painful

Dr. Jack cut my gums because he wants to out fake teeth. You never see his. He usbrich charging $3,000. For each tooth when it could be no charge.
#1389167
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Western Dental in Porterville, California - Charged me for stuff I didn’t even get

They charged me over 1500 for stuff I never recieved from them I have 2 insurances which covered A CLEANING, xrays and exam (looked in my mouth only) which is all I got and I keep getting billed for all this other stuff I never got from them. Never was treated for anything else.
1.1
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I didn't like
  • Taking advantage of customers and myself
  • No explanation of anything
  • Assuming
#1380809
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