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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
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Western Dental - Bad service

I went in for my appointment and when i checked in they told me it was moved for two weekes later. I asked why they didnt call me and they couldn't give me an answer nor apologize for the inconvenience. I was extremely frustrated because my husband and i lost time off work today and they didn't even ask if the new date was fine.
1.0
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Additional Fees
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Diversity of Products or Services
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Value for money
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#1356302
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I had to call and cancel a appointment due to a emergency and was told that I needed to wait on the line. I informed the receptionist that I could not wait and had a work emergency; I am a police officer. The receptionist was rude but took my information. I then...
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h.kitchener
h.kitchener

Don't pay it. Never pay something you don't owe. Your job will not be affected for something like this.

1.0
Blasdell, New York
#1351617
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I made appt though phone call. It was my first time with them, and because it is provided by my employer, I actually don’t have an ID card or anything. When I was in the office the front desk girl can’t locate my profile and asked if I want to pay all cash. So I called...
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#1348627
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Western Dental - Bad experience

I went to Western Dental in Rancho Cucamonga. It took 4 hours. I got a root canal but they never put a cap on. It’s been a month. They claimed I needed many root canals. I am still without a cap. Joanna Trott
2.1
Details
Additional Fees
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1341831
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In 2015 I had root canal and special snap-on's created. I was charged for the whole process, but later when I got a statement of what I had done, there was a $601 credit balance. When I returned in 2018 for more work, the credit balance was gone and I was told "good...
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#1337173
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I have spent the past 65 days trying to get a refund returned from Western Dental for double billing my bank and my credit union with out any success!!! When I finally get to speak with someone in the complaint department they transfer me to another department that...
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#1320727
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Two messages to be reminded of 5:00 pm appt. I personaly called one day before to confirm appt@ 5:00pm with two different staff. Yes appt is at 5:00pm. I show up to my appt. There is no appt. Your appt was at 4:30pm. Got home and there was another message that the...
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#1318135
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Western Dental - Unprofessional staff in every way

I had a 2:00pm appt Tuesday july 31,2018 @ the san mateo ca western dental. I waited two hours in the waiting room plus 1 hour in the dental chair. To then be told to come back in one hour and maybe there is time to work on my teeth. How would you feel if this happend to you?
#1318117
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I took my two sons for the free orthodontic consultation. We decided not to go for the Orthodontic Care and yet we were still charged for orthodontic products that we never received. After speaking to the office multiple times eventually Western Dental sent us to...
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h.kitchener
h.kitchener

Sounds like you caved and paid the collection agency. Big mistake. Never, ever pay for something you don't owe.

1.0
I didn't like
  • Billing office
  • Robbed
  • Very poor customer service
#1308525
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Contact Western Dental

Mailing Address:
Western Dental Services, Inc.
530 South Main St.
Orange, California 92868
United States
Phone:
(866) 319-9409
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Western Dental - NEVER AGAIN

Called at 5am for an emergency appt..Got to the appt at couldn't be seen..then while my daughter in back waiting we find out there's only I Doctor an Around 10 assistance waited like 40min in back freezing... rude staff an I witness then turn 1 away then accept another with same issue..
#1302739
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