Most helpful review
New Reviewer

Want to file a Class Action Lawsuit against WESTERN DENTAL, VACAVILLE CA

This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...
View full review
View full review
126 comments
#2019288

Oh my God it's a nightmare. I have been going to Western Dental since June 2019.

Granted there were a few months they were closed because of the pandemic. But let's just say for the last 18 months I've been going there still no partial dentures. They did an impression about a year ago. They told me last month May 2021 they have to do another impression and start over.

I am on medical but I'm still a human being. They got me to pay $1,800 for bone graft that they never spoke to me ever again I don't even know if they gave them to me when they pulled a couple of teeth.

I think they're bilking the system why would I go on so many appointments that lasted less than 5 minutes. Oh yeah I'm partially paralyzed from work injury so getting there is *** bilking the system.

View more comments
ID
#355911 Review #355911 is a subjective opinion of poster.
Location
Fair Oaks, California
Service
Western Dental Dental Crown Service
Loss
$3750

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I wouldn’t give them any stars. They were horrible!

Do I went in for a broken tooth. Had to wait two hours to be seen and then when I finally was able to get in they took photos and told me to come back in a few days. When, I came back I was examined and the dentist proceeded to cut my gums open and dig in my gum...
View full review
View full review
ID
#4015415 Review #4015415 is a subjective opinion of poster.
Loss
$928
Preferred solution
Full refund

This place is out to make money. Pull as many teeth as they can and charge you for Partials even when there’s nothing wrong with your teeth.

Very unprofessional, the people that work the desk are not friendly treat you like a bunch of cattle just to get you in and out. Try to pull your teeth that you dont need polled just to make you pay for partials. All they are is out to make money and more people they see and the more teeth they can pull The more money they make. Lets just put it this way they put a bad taste in my mouth I would never return there.. Sad but its the truth. When you walk in your office and greet you with a smile I even ask you how are you doing. The staff are like robots. I would give them zero

User's recommendation: Do not bother to go there.

View full review
ID
#4003252 Review #4003252 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Taking Money From My Account and not applying to it my account

THE WORST CUSTOMER SERVICE EVER!!! They do not know how to talk to customers at all and need to take some classes in communications.

User's recommendation: Don't go or used Western Dental EVER.

View full review
ID
#3862094 Review #3862094 is a subjective opinion of poster.
Location
Elk Grove, California
Loss
$500
Preferred solution
Some resolution as to where my money is going?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Appointment s

Back in April 2022 I went to my appt for x rays and followed thru for my next appt. In San Leandro. My appt was at 2 pm and was crowded I waited an hour still no service another half hour went by and I told them my ride is waiting!! I took off after 2 hours!!! That day...
View full review
View full review
ID
#3818017 Review #3818017 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • Being duped
  • Service of reps
Preferred solution
Full refund
New Reviewer

The staff are careless heartless racist

Original review updated by user Jul 15, 2022
Racism towards African-American and the office is are predominantly Hispanic and they dont like Black people and they let you know that publicly. And they charge us different prices facts Also Extort money from us meaning Black people

User's recommendation: Don’t use Western dental they messed up my son‘s mouth he had to come in three times only for a filling just a feeling they couldn’t get right they overcharge me treat me like a second-class citizen they’re racist towards Black people and they try and steal money from you.

View full review
ID
#3764649 Review #3764649 is a subjective opinion of poster.
Location
San Francisco, California
Product
Western Dental Dental Braces
Pros
  • No pros
Cons
  • Lack of organization in billing
  • Poor grievance process
  • Unnecessary pain & suffering by denying treatment
Loss
$4000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mondays Appointment 07/11/22

Unfortunately i have to cancel my appointment for 10am tomorrow. I will call tomorrow morning also thx
View full review
ID
#3748923 Review #3748923 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Complaint racial harassment

I just left the gym to take my son to his Dennist appointment in Stockton Ca , I when the supervisor Flora told me that she wanted to talk to me and then told me I can not ware my workout top into the offfice . I told her I could ware what I want . I been in three...
View full review
View full review
ID
#3612030 Review #3612030 is a subjective opinion of poster.
Location
Stockton, California
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not paying attention to my complain I sent by Fax and Mail

After two weeks I received an respond from a phone by a lady through the phone. I asked her why you did not respond in writing, she answered this is our policy and cut the line. It is regrettable that a big health business company do not respect their Patient and just grab their money. I if any body still think Patient has the wright to be heard he/she can read my complain against Dr. Kathy Tolooei, dentist at 8324 Elk grove Florine road, Sacramento Ca 95829. Kabir Lemer

User's recommendation: Try not to go for any dental treatment to Western Dental.

View full review
ID
#3610020 Review #3610020 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Full refund

Fraudulent practices

I'm in agreement that Western Dental is a fraud. My daughter had braces removed & we realized after one visit that these people at Western Dental on Clairemont Dr. in San Diego were a joke, if it wasn't so serious. Tried to cancel by confronting them in their office,...
View full review
View full review
ID
#3608290 Review #3608290 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

UNETHICAL PRACTICES

I was referred to Western Dental CG by a friend. I should have done my research. My son is the patient and we missed two appts. We rescheduled and were told we had to pay $500.00 which I offered from my Flexible Spending Card but had issues with it as my claims were...
View full review
View full review
ID
#3602701 Review #3602701 is a subjective opinion of poster.
Location
Casa Grande, Arizona
New Reviewer

Product purchase not working effectively

Purchase a oral electric toothbrush from Western dental it is not working efficiently so I need to find out if I need to return it back to you or Western dental in Tracy California so I can get a new working one or do you just refund my money and I go elsewhere and purchase it
View full review
ID
#3568759 Review #3568759 is a subjective opinion of poster.
Location
Tracy, California
Service
Western Dental Dental Service
Cons
  • Product purchase at the office

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Services paid for not rendered

Never received completed treatment, repeated negligence and malpractice throughout having braces, they made my teeth worse and caused issues I didn't have before. Months without treatment and haven't even completed treatment, never got a retainer but according to western dental this is acceptable and supposedly treatment is completed. The braces are still in my teeth, how is that completed? I paid over 5,000 and for what? To be abused by western dental and its staff

User's recommendation: dont go here ever.

View full review
ID
#3301001 Review #3301001 is a subjective opinion of poster.
Location
Oxnard, California
Product
Western Dental Dental Braces
Cons
  • Half truths about services they are going to preform on you
  • Abuser
  • Having sign papers in a rush
Loss
$6
Preferred solution
Full refund
New Reviewer

The person that handles the billings must think that all black people is on welfare

the person that handles billing told me that they could not do my work on credit and i must pay before the could continue with the process after i was being examined. she told me that they did not do dental work on credit, she is a liar, she made me pay up front.she talked to me real bad. loud

User's recommendation: save all of your receips make them out of a liar. she need to know how to talk to customers.

View full review
ID
#2755572 Review #2755572 is a subjective opinion of poster.
Location
Palmdale, California
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Taking money out of account without authorization

This wicked company is mad. We made a payment of 4500 dollars to be put towards the principal. The remaining balance was around 4000. The next month without our authorization they took the remaining 4000. On a Holiday weekend so that you could not dispute the transaction. Called the Corporate and spoke to a Mrs. Saunders. She is as corrupt as the company itself Do

User's recommendation: do not do business with this money hungry company.

View full review
ID
#2667524 Review #2667524 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Service Delivery

How does a customer request a refund for services not rendered and then be told they owe the company instead? I will never ever get anything done with Western Dental. I strongly suggest you take your hard working money elsewhere, to a company that deserves it.

User's recommendation: Do not get services done here.

View full review
ID
#2664720 Review #2664720 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • Not calling me back when they said they would
  • No explanation of anything
Loss
$1000
Preferred solution
I should not owe you anything but you owe me for services not rendered. If I cannot further dispute with the collection agency. I will look into other options, because I refuse to pay your organization.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article