Western Dental

The quality service of western dental has completely changed poor customer service from the start from the receptionist to the dentist I went for a scheduled appointment no one that works there was friendly at all the dentist was the worst I was asking him questions about my teeth he was acting as if he didn't want to answer it seem like his only focus was to unnecessarily extract teeth that could be saved and immediately offered implants and a payment plan the teeth he claim were wobbly I have no issues with and are not wobbly like he says I was not comfortable at all the whole time and pick up very bad energy from him I saw all those bad reviews about western dental after my visit and will not be returning for my scheduled appointment they should be investigated and close down.

I went in with a toothache and no dental insurance. They charged me $169, they said for x-rays. I told them they only needed to x-ray one tooth - the tooth that was hurting. They did 2 x-rays. The dentist didn't speak to me. The tech told me I needed an extraction because there was a cavity under my crown. I asked if there was any way of saving it and she said no, it would be too expensive and would require surgery. Before leaving, I paid the $169 and never got any paperwork for the billing. At the desk, the rude lady set an appointment for the extraction and then told me it would be $834. She urged me to pay now so I did. I signed a form not knowing what I signed. I assumed it was for the credit card charge. I was in immense pain and didn't have the capacity to read the paper they had me sign.

I returned for the extraction and was given many pages to initial. The dentist was waiting to start so the tech was hurrying me to initial them. I wasn't given time to read everything and nothing was explained to me. I initialed the pages and noticed the last page mentioned a bone graft. I was never told anything about a bone graft. So I questioned it to the tech and asked where the bone came from. She didn't explain anything but that the bone comes from a bone donor. I wasn't given any time to say I didn't want a bone graft. The dentist was waiting. I was charged $834 for an extraction and bone graft that I would have declined if given the chance.

I asked the front desk if I could be refunded for the x-ray charge of $169 because I only got 2 x-rays and not a full mouth x-ray. She said I got all my x-rays and wasn't owed anything. I asked her for a line item printout of my charges. She snottily said 'I'll print the forms you signed and that's it.' Because I was numb and couldn't talk effectively, I left instead of arguing further about the charge.

It's been 2 weeks now and I'm still in bad pain. And my jaw where they extracted the tooth has sunk down below the jaw line.

After looking at the charges, I find that the extraction cost $258 but the bone graft cost $576! And the $169 I was charged wasn't for x-rays as I was told. It was for some type of plan. I called them to complain of their deceptive billing and, why I wasn't told I needed a bone graft and the risks associated with it. She said I was told about it. And I signed the paper so I consented to it. I told her I signed a paper for my credit card payment. She said no, it was the estimate. I was in pain when I signed and I didn't read anything, I put it in my purse, not looking at it until after the extraction. She said I signed the estimate so I consented to the procedure and was told about the graft. I said I would have never consented to a graft because my other extracted molars didn't have grafts. So, when I need dentures, I will need bone grafts for the other teeth. Why would I pay now for one tooth? I didn't get anywhere with her because she kept saying I signed the paper. So I hung up because I was very agitated with her.

Now I get a text message that I missed an appointment. So I called and was told I had an active campaign, whatever that is, and I needed to call another number in 15 minutes. I called the number given and was told they sent out those missed appointment texts so we would call them back to set an appointment. WTF? She said I needed to go back for the dentist to check my tooth. I made an appointment for June 11th and, after asking if there was an additional charge for this appointment, I was told no charge. We'll see if that's true.

They extracted my tooth on 5/29 and today is 6/7. I'm still in bad pain. This has been the worst experience I've had in my 57 years.

My problem is I financed my son's braces. They told me everything was included that they had to do was included in the financing.

I paid off the financing now. I received a bill for additional 799 because of they were unexpectedly.

Was not aware of the situation. That was in my son's mouth. That is not my fault.

I should not be build for something that was included in his braces. I'm to the point I am upset that I received a bill after I paid off the finance charges. Now I feel you guys are in breach of contract. Charging me additional for something that was financed and was included.

So I will be appreciated to be contacted soon as possible and prompt.

Or I will have a lawyer. Contact you for breach of contract.