I took my daughter in, they called Anthem and supposedly got pre approval on her work, quoted me a price. Then Anthem sent benefits letter, nothing was covered, western dental lied about all benefits.
Then to make matters worse they kept two of my credit cards on file- one approved one not approved and continue to charge the one I did not leave on file with them, in fact I have no idea how they got the number. They are horrific to deal with customer service is awful I have called them numerous times and emailed, fell like I am dealing with a 2 year old, they are thieves
Product or Service Mentioned: Western Dental Dental Service.
Reason of review: Problems with payment.
I liked: Very unprofessional.
I didn't like: Being mislead, Lied about what my insurance company said it would cover, Poor customer service by the office staff.