Western Dental
Reviews and Complaints
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Verified Reviewer | Desert Hot Springs, CaliforniaHello . I had CATHEDRAL CITY. Doc made temp dentures but made them with an over bite
I had to have my top teeth removed & I had 2 switch to western dental in CATHEDRAL CITY. Doc made temp dentures but made them with an over bite but she wouldn't listen when I told her that they had to much of an over bite.
All she wanted 2 knw was the color & size was ok. Then when the permanent one came in I told her it was still wrong on the over bite. She got mad & had a nurse make new mold. Now she's on vacation so I won't get them till 3rd wk of January.
When anyone calls they hang up or don't answer plus they don't schedule the time for each patient so ppl have 2 wait 1 hrs or more 4 their appt. I switched Doctors.
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Verified ReviewerI wouldn’t give them any stars. They were horrible!
Do I went in for a broken tooth. Had to wait two hours to be seen and then when I finally was able to get in they took photos and told me to come back in a few days.
When, I came back I was examined and the dentist proceeded to cut my gums open and dig in my gum without being fully numbed. I was in so much pain I started to shake uncontrollably and was crying. The pain was unbearable. After about 40 min they stopped and stitched me up and sent me home.
No pain pills given. I then had to wait another week or so to get in.
I ended up going to another dentist who couldnt believe what they did. And to top it off they are charging me for a service they never did and turning me into credit department after I went in and paid all fees that were for the service/product that was given to me at the first appointment.
Preferred solution: Full refund
User's recommendation: Do not go! They are criminals and don’t now what they are doing
This place is out to make money. Pull as many teeth as they can and charge you for Partials even when there’s nothing wrong with your teeth.
User's recommendation: Do not bother to go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaAppointment s
Back in April 2022 I went to my appt for x rays and followed thru for my next appt. In San Leandro.
My appt was at 2 pm and was crowded I waited an hour still no service another half hour went by and I told them my ride is waiting!! I took off after 2 hours!!! That day come to find out they charged my medical for a teeth cleaning they never did!! I tried making a appointment in June over the phone and I got put on hold five times trying to get the San Leandro appt!!!
They're either not there or out to lunch . I finally got an appt at 11am wensday and the appt. Was in Fremont!!! I was pissed!!!
What kind of dentist is this!!! No communication, they give you the run around and pretend to help you! They have some serious problems with their staff who supposedly suppose to help you!! They suck!!
I found another dentist and it was simple I got my appt. No run around like a fast food place!
Western dental charged my insurance for a cleaning I never got!! Shame on them!!!
- Being duped
- Service of reps
Preferred solution: Full refund
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Verified Reviewer | San Francisco, CaliforniaThe staff are careless heartless racist
- No pros
- Poor customer service
- Lack of organization in billing
- Poor grievance process
Preferred solution: Let the company propose a solution
User's recommendation: Don’t use Western dental they messed up my son‘s mouth he had to come in three times only for a filling just a feeling they couldn’t get right they overcharge me treat me like a second-class citizen they’re racist towards Black people and they try and steal money from you
Taking Money From My Account and not applying to it my account
Preferred solution: Some resolution as to where my money is going?
User's recommendation: Don't go or used Western Dental EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaMondays Appointment 07/11/22
UNETHICAL PRACTICES
I was referred to Western Dental CG by a friend. I should have done my research.
My son is the patient and we missed two appts. We rescheduled and were told we had to pay $500.00 which I offered from my Flexible Spending Card but had issues with it as my claims were not processed to make the payment go through. My son has a plate in the roof of his mouth and braces. They continue to bill me because of the contract and my inability to pay the $500.00 I currently do not have insurance and today after having spoken to 5 different people in Customer Service and Finance they tell me I have to pay $1500.00 for my son to be seen!
These departments they set up are 'fake' and are not designed to help you. You feel trapped and frustrated because they give you the run around. WD will entrap you into selling you all kinds of services based on the Orthodontist assessments, and you trust that they are ethical, but most times these things are not needed. THERE IS NOTHING ETHICAL ABOUT WESTERN DENTAL.
NO INTEGRITY. They seem untouchable, but I hope some day someone or wronged customers like us will be part of a lawsuit against one of the biggest 'rip off' companies there is.
User's recommendation: RUN. Do your research. Unless you have money to make them richer. They will get you sucked into their contract so make sure you read and understand what you are up against. They charge you for missed or rescheduled appointments though appointments are scheduled by someone from Asia, India or Pakistan. You will be indebted to them for life - those of us who cannot afford God forbid you have some life altering situations and cannot pay on time. You will be refused service if you cannot pay up front for missed appointments. You will not win. It's like a cult or gang that you will get hurt emotionally, financially and physically trying to get out.
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Verified Reviewer | Sacramento, CaliforniaNot paying attention to my complain I sent by Fax and Mail
Preferred solution: Full refund
User's recommendation: Try not to go for any dental treatment to Western Dental
Complaint racial harassment
I just left the gym to take my son to his Dennist appointment in Stockton Ca , I when the supervisor Flora told me that she wanted to talk to me and then told me I can not ware my workout top into the offfice . I told her I could ware what I want .
I been in three store this morning and no complaints about my clothing . Then she called me a black *** in her office and told me not to come back . And if I do shell have her rope . I told her Ill be back and I am filling a complaint with corporate office .
I try to get her to talk to me the way she did in her office in front of someone because her racial slurs needed to be recorded by witness.
Can you please contact me . If this is not felt with properly I will get a lawyer .
Preferred solution: Let the company propose a solution
User's recommendation: Termination
Product purchase not working effectively
- Product purchase at the office
Fraudulent practices
I'm in agreement that Western Dental is a fraud. My daughter had braces removed & we realized after one visit that these people at Western Dental on Clairemont Dr.
in San Diego were a joke, if it wasn't so serious. Tried to cancel by confronting them in their office, where they had no answers, but agreed to cancel our contract, which was never explained to us, then they proceeded to report us to collections, trying to charge $2,300 for a 30 minute visit.
Hard to believe they are still in business, preying on the uninsured.
I would join a class action lawsuit against these criminals in a minute. Just show me where to sign.
Patrick Cleary
User's recommendation: Stay away from Western Dental!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oxnard, CaliforniaServices paid for not rendered
- Having sign papers in a rush
- Half truths about services they are going to preform on you
- Negligent
Preferred solution: Full refund
User's recommendation: dont go here ever
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Montebello, CaliforniaAngry and in Pain / Bad Service
I went to western dental 2018. Recieved a filling. Boy. Was it painful and brutal. 1 year later the filling came out and i was crunching on rock that cracked that same tooth.
They gave me a nightmare of a time. Refused treatment and sent me out with a referal. The whole ordeal was mind boggling. So much confusion on their end. Im a apatient im not a apatient im on medi cal im on Cigna. Crown ordered oops root canal requested . Denist wester dental i see no pain WTF . rEFUSES TREATING ME.Thank god. Im outta here for life.
Root canal was done by a specialist elsewhere. He was great and agreed i was in pain that area was angry!
*** Western Dental. Dont do it! *** that commercial . Western harrased me for being la 1 week on my payment. I paid 1,200 Cash for crap work and ended up getting A root canal for their neglect. Dentist lou was amazing and precise.Root Vison highly reccomened for root canals. rOOT CANAL WAS A GREAT DEAL $45O.
lOU SHOULD OG GOT 2,000 FOR THAT WORK.Great work and minumum pain felt all done in one day appointment made and root canal done at that appointment.WOW!
- Bad service
Preferred solution: Full refund
User's recommendation: Don"t do it!
The person that handles the billings must think that all black people is on welfare
Preferred solution: Apology
User's recommendation: save all of your receips make them out of a liar. she need to know how to talk to customers
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I hear you!! I have dental insurance & paid my bill on time & after 2 years they bust out that I owe 900 & another rep says 600. Rip off artist