Maria O Vde

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Verified Reviewer
| map-marker Desert Hot Springs, California

Hello . I had CATHEDRAL CITY. Doc made temp dentures but made them with an over bite

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I had to have my top teeth removed & I had 2 switch to western dental in CATHEDRAL CITY. Doc made temp dentures but made them with an over bite but she wouldn't listen when I told her that they had to much of an over bite.

All she wanted 2 knw was the color & size was ok. Then when the permanent one came in I told her it was still wrong on the over bite. She got mad & had a nurse make new mold. Now she's on vacation so I won't get them till 3rd wk of January.

When anyone calls they hang up or don't answer plus they don't schedule the time for each patient so ppl have 2 wait 1 hrs or more 4 their appt. I switched Doctors.

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HelAna V

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Verified Reviewer

I wouldn’t give them any stars. They were horrible!

Do I went in for a broken tooth. Had to wait two hours to be seen and then when I finally was able to get in they took photos and told me to come back in a few days.

When, I came back I was examined and the dentist proceeded to cut my gums open and dig in my gum without being fully numbed. I was in so much pain I started to shake uncontrollably and was crying. The pain was unbearable. After about 40 min they stopped and stitched me up and sent me home.

No pain pills given. I then had to wait another week or so to get in.

I ended up going to another dentist who couldnt believe what they did. And to top it off they are charging me for a service they never did and turning me into credit department after I went in and paid all fees that were for the service/product that was given to me at the first appointment.

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Loss:
$928

Preferred solution: Full refund

User's recommendation: Do not go! They are criminals and don’t now what they are doing

Anonymous
map-marker San Diego, California

This place is out to make money. Pull as many teeth as they can and charge you for Partials even when there’s nothing wrong with your teeth.

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Very unprofessional, the people that work the desk are not friendly treat you like a bunch of cattle just to get you in and out. Try to pull your teeth that you dont need polled just to make you pay for partials. All they are is out to make money and more people they see and the more teeth they can pull The more money they make. Lets just put it this way they put a bad taste in my mouth I would never return there.. Sad but its the truth. When you walk in your office and greet you with a smile I even ask you how are you doing. The staff are like robots. I would give them zero
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User's recommendation: Do not bother to go there

Brenda T Ltj

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Verified Reviewer
| map-marker Sacramento, California

Appointment s

Back in April 2022 I went to my appt for x rays and followed thru for my next appt. In San Leandro.

My appt was at 2 pm and was crowded I waited an hour still no service another half hour went by and I told them my ride is waiting!! I took off after 2 hours!!! That day come to find out they charged my medical for a teeth cleaning they never did!! I tried making a appointment in June over the phone and I got put on hold five times trying to get the San Leandro appt!!!

They're either not there or out to lunch . I finally got an appt at 11am wensday and the appt. Was in Fremont!!! I was pissed!!!

What kind of dentist is this!!! No communication, they give you the run around and pretend to help you! They have some serious problems with their staff who supposedly suppose to help you!! They suck!!

I found another dentist and it was simple I got my appt. No run around like a fast food place!

Western dental charged my insurance for a cleaning I never got!! Shame on them!!!

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Cons:
  • Being duped
  • Service of reps

Preferred solution: Full refund

Catina H Lta

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Verified Reviewer
| map-marker San Francisco, California

The staff are careless heartless racist

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Original review Jul 15, 2022
Racism towards African-American and the office is are predominantly Hispanic and they dont like Black people and they let you know that publicly. And they charge us different prices facts Also Extort money from us meaning Black people
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Loss:
$4000
Pros:
  • No pros
Cons:
  • Poor customer service
  • Lack of organization in billing
  • Poor grievance process

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use Western dental they messed up my son‘s mouth he had to come in three times only for a filling just a feeling they couldn’t get right they overcharge me treat me like a second-class citizen they’re racist towards Black people and they try and steal money from you

Ashley S Ojj
map-marker Elk Grove, California

Taking Money From My Account and not applying to it my account

THE WORST CUSTOMER SERVICE EVER!!! They do not know how to talk to customers at all and need to take some classes in communications.
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Loss:
$500

Preferred solution: Some resolution as to where my money is going?

User's recommendation: Don't go or used Western Dental EVER

1 comment
Guest

I hear you!! I have dental insurance & paid my bill on time & after 2 years they bust out that I owe 900 & another rep says 600. Rip off artist

Kaelun S

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Verified Reviewer
| map-marker San Diego, California

Mondays Appointment 07/11/22

Unfortunately i have to cancel my appointment for 10am tomorrow. I will call tomorrow morning also thx
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Bilal Kqc
map-marker Casa Grande, Arizona

UNETHICAL PRACTICES

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I was referred to Western Dental CG by a friend. I should have done my research.

My son is the patient and we missed two appts. We rescheduled and were told we had to pay $500.00 which I offered from my Flexible Spending Card but had issues with it as my claims were not processed to make the payment go through. My son has a plate in the roof of his mouth and braces. They continue to bill me because of the contract and my inability to pay the $500.00 I currently do not have insurance and today after having spoken to 5 different people in Customer Service and Finance they tell me I have to pay $1500.00 for my son to be seen!

These departments they set up are 'fake' and are not designed to help you. You feel trapped and frustrated because they give you the run around. WD will entrap you into selling you all kinds of services based on the Orthodontist assessments, and you trust that they are ethical, but most times these things are not needed. THERE IS NOTHING ETHICAL ABOUT WESTERN DENTAL.

NO INTEGRITY. They seem untouchable, but I hope some day someone or wronged customers like us will be part of a lawsuit against one of the biggest 'rip off' companies there is.

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User's recommendation: RUN. Do your research. Unless you have money to make them richer. They will get you sucked into their contract so make sure you read and understand what you are up against. They charge you for missed or rescheduled appointments though appointments are scheduled by someone from Asia, India or Pakistan. You will be indebted to them for life - those of us who cannot afford God forbid you have some life altering situations and cannot pay on time. You will be refused service if you cannot pay up front for missed appointments. You will not win. It's like a cult or gang that you will get hurt emotionally, financially and physically trying to get out.

kabir l

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Verified Reviewer
| map-marker Sacramento, California

Not paying attention to my complain I sent by Fax and Mail

After two weeks I received an respond from a phone by a lady through the phone. I asked her why you did not respond in writing, she answered this is our policy and cut the line. It is regrettable that a big health business company do not respect their Patient and just grab their money. I if any body still think Patient has the wright to be heard he/she can read my complain against Dr. Kathy Tolooei, dentist at 8324 Elk grove Florine road, Sacramento Ca 95829. Kabir Lemer
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Preferred solution: Full refund

User's recommendation: Try not to go for any dental treatment to Western Dental

Lafiea J
map-marker Stockton, California

Complaint racial harassment

I just left the gym to take my son to his Dennist appointment in Stockton Ca , I when the supervisor Flora told me that she wanted to talk to me and then told me I can not ware my workout top into the offfice . I told her I could ware what I want .

I been in three store this morning and no complaints about my clothing . Then she called me a black *** in her office and told me not to come back . And if I do shell have her rope . I told her Ill be back and I am filling a complaint with corporate office .

I try to get her to talk to me the way she did in her office in front of someone because her racial slurs needed to be recorded by witness.

Can you please contact me . If this is not felt with properly I will get a lawyer .

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Preferred solution: Let the company propose a solution

User's recommendation: Termination

Danish Vhm
map-marker Tracy, California

Product purchase not working effectively

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Purchase a oral electric toothbrush from Western dental it is not working efficiently so I need to find out if I need to return it back to you or Western dental in Tracy California so I can get a new working one or do you just refund my money and I go elsewhere and purchase it
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Cons:
  • Product purchase at the office
Anonymous
map-marker San Diego, California

Fraudulent practices

I'm in agreement that Western Dental is a fraud. My daughter had braces removed & we realized after one visit that these people at Western Dental on Clairemont Dr.

in San Diego were a joke, if it wasn't so serious. Tried to cancel by confronting them in their office, where they had no answers, but agreed to cancel our contract, which was never explained to us, then they proceeded to report us to collections, trying to charge $2,300 for a 30 minute visit.

Hard to believe they are still in business, preying on the uninsured.

I would join a class action lawsuit against these criminals in a minute. Just show me where to sign.

Patrick Cleary

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User's recommendation: Stay away from Western Dental!!!

esmeralda a Saa

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Verified Reviewer
| map-marker Oxnard, California

Services paid for not rendered

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Never received completed treatment, repeated negligence and malpractice throughout having braces, they made my teeth worse and caused issues I didn't have before. Months without treatment and haven't even completed treatment, never got a retainer but according to western dental this is acceptable and supposedly treatment is completed. The braces are still in my teeth, how is that completed? I paid over 5,000 and for what? To be abused by western dental and its staff
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Loss:
$6
Cons:
  • Having sign papers in a rush
  • Half truths about services they are going to preform on you
  • Negligent

Preferred solution: Full refund

User's recommendation: dont go here ever

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montebello, California

Angry and in Pain / Bad Service

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Western Dental - Angry and in Pain / Bad Service
Western Dental - Angry and in Pain / Bad Service - Image 2

I went to western dental 2018. Recieved a filling. Boy. Was it painful and brutal. 1 year later the filling came out and i was crunching on rock that cracked that same tooth.

They gave me a nightmare of a time. Refused treatment and sent me out with a referal. The whole ordeal was mind boggling. So much confusion on their end. Im a apatient im not a apatient im on medi cal im on Cigna. Crown ordered oops root canal requested . Denist wester dental i see no pain WTF . rEFUSES TREATING ME.Thank god. Im outta here for life.

Root canal was done by a specialist elsewhere. He was great and agreed i was in pain that area was angry!

*** Western Dental. Dont do it! *** that commercial . Western harrased me for being la 1 week on my payment. I paid 1,200 Cash for crap work and ended up getting A root canal for their neglect. Dentist lou was amazing and precise.Root Vison highly reccomened for root canals. rOOT CANAL WAS A GREAT DEAL $45O.

lOU SHOULD OG GOT 2,000 FOR THAT WORK.Great work and minumum pain felt all done in one day appointment made and root canal done at that appointment.WOW!

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Loss:
$1200
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Don"t do it!

warren v Fcv
map-marker Palmdale, California

The person that handles the billings must think that all black people is on welfare

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the person that handles billing told me that they could not do my work on credit and i must pay before the could continue with the process after i was being examined. she told me that they did not do dental work on credit, she is a liar, she made me pay up front.she talked to me real bad. loud
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Preferred solution: Apology

User's recommendation: save all of your receips make them out of a liar. she need to know how to talk to customers