This place PERMANENTLY BUTCHERED my tooth, which resulted in me having to seek out the care of an endodontist to permorm a costly, painful, time consuming root canal procedure and dental crowning, which ended up costing me a total of $3000.00 and months of pain and...Read more
Western Dental - Poor cust service
You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some...Read more
I took my two sons for the free orthodontic consultation. We decided not to go for the Orthodontic Care and yet we were still charged for orthodontic products that we never received. After speaking to the office multiple times eventually Western Dental sent us to...Read more
I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening and kept slipping off, i am not sure if he changed it out since i had my eyes closed due to him...Read more
In 2016 I visited Western Dental for an orthodontics consultation. I applied for a Care Credit line in order to see if I was approved, should I decide to move forward with Invisalign treatment. A few weeks later, I called to cancel and was told that I may be charged a...Read more
My experience with Western Dental was the absolute worse. They charged my insurance for work they didnt do. I needed 2 fillings, a deep cleaning and a partial made for 2 lower teeth. They said that they would have to make it 3 teeth and that I had to pay $700 up front...Read more
I had a crown done by my former dentist in Alaska. I had to leave to move back to San Bernardino Co while they were making new crown. I paid for crown in full in order, $1,000 for my former dentist to mail newly made crown to me. I went to Western Dental Rancho...Read more
I didn't like
- Very poor customer service
Western Dental - Traumatized
I could not get in to have my teeth cleaned or to see a dentist without first having xrays. I refused as i have issues with xrays. They refused to get my dental records and xrays from the dentist i had had for 10 years as it is a security concern.... i walked out. They lacked compassion, empathy or sympathy regarding my situation. As a patient i belueve i have the right to refuse xrays.
Two messages to be reminded of 5:00 pm appt. I personaly called one day before to confirm appt@ 5:00pm with two different staff. Yes appt is at 5:00pm. I show up to my appt. There is no appt. Your appt was at 4:30pm. Got home and there was another message that the...Read more
Western Dental - Unprofessional staff in every way
I had a 2:00pm appt Tuesday july 31,2018 @ the san mateo ca western dental. I waited two hours in the waiting room plus 1 hour in the dental chair. To then be told to come back in one hour and maybe there is time to work on my teeth. How would you feel if this happend to you?
Do you have something to say about Western Dental? What happened? What can we help you with?