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Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
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Western Dental - To check on status of my refund amount of $ 295.00

Request for Refund of $295.00 from my local western dental Was never requested by them to cooperate! I made that request to them two weeks ago .
4.6
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#1239186
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Western Dental - Horrible had appointment and 3 hours later nothing

I had appointment and still in waiting room they are unprofessional rude and dirty here they could careless about your appointment and time can't wait to make them wait if the have an appointment at one patient work
#1216067
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Complained to Western Dental. Did not receive a response. I was not billed for deep gum cleaning. Called in to take care of bill after two months. Told that bill was sent. Paid for charge with my credit card. Within one week, I received a slew of auto generated voice...
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1.5
#1216583
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Western Dental - Why does this company not have a cus on customer service tra

X Ray doesn’t have to feel like your being interrogated or on your death bed. Why is the training so very poor. Never mind the fact that dentistry is so over pricedin America. Why are we not screaming in the streets?
#1255420
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Western Dental - Complain

Terrible. Appt was 945am, now its 1101am. Staff doesnt know how to say Sorry,no smiles. One said 1 more hour waiting. Im so upset. Trying to call corporate I cant go thru.
#1219421
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I live in the city of SIMI valley whenever I have an appointment when she arrived at the office. The secretary says that they have many patients and that if I want to leave this is the third time they do that, I lose work days and my time. I make the appointments at...
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#1228669
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An appt means you have an appt that could be 10-20 min behind but not 2 hours.... secondly if you don’t have appts for 2 months and you then send a client to another location that has one sooner tell them they have to call the office and have all of their records sent...
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#1228613
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Western Dental - A month later and no response

I went to Western Dental January 25, 2018. The authorization was for a root canal and crown were sent that day. I was told it would take 5-10 business days maybe 2 weeks for it to be processed. I called to check the status and it is still pending. I have dual dental coverage and do not understand why it is taking so long.
1.0
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#1208335
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Western Dental - Below acceptable

How do u have a 8am appointment and an hour later you are still waiting to be treated? Staff is unfriendly and seem to just go throught the motions as they do their job. Sad. I will take my insurance money elsewhere where tjey at least pretend to care.
1.2
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Website
#1207260
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Walked into Western Dental a year-and-a-half ago because I found out that they accept insurance and I confirm that when I spoke with them on the phone I showed up to my appointment and I had told them that I had IEHP and the lady informed me that I'm not covered...
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#1201774
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