filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

You know there's something wrong with this place and I just can't place my finger on it other than the book too many appointments and they never finish one job at any one appointment and they always take new x-rays of your entire mouth even though you just had some taken in my case the day before at a different Western dental but the service was so bad there that I left and went to the Santa Cruz store I've been dealing with them for three years now and I finally just can't take it I need a crown my tooth is cracked I applied for and got $5000 in care credit so I can get it fixed, they said they had to send for approval to get my teeth cleaned since I've got denti Cal for that that was weeks ago, so I called the state to find out what was going on they said yes they did get a request but they had to deny it because the x-rays worked in the request like it was supposed to be this is Western dental they should know the x-rays have to go in with the request so I've been waiting three weeks for this answer so I call up the store and the persons busy because they have a specialist in today or they had an emergency or this or that they keep promising to call back but they don't I don't know what else to do I got $5000 to spend at this place and I can't even spend I can't get a call back their business practices are just horrible yet they seem to be always busy. It's not the good old dentist customer service that used to get that's for sure I guess that's what Western dental is about I don't know the people seem to be nice and friendly especially on the phone but I can't get them to answer back so I'm leaving Western dental after three years.
I was a patient of Western Dental. I went there because I needed caps placed on 2 teeth. A few days later I was in pain and went back. I was told that I should have had the root canal done before they put the caps on. I was charged for their mistake. Two years later I...
Read more
Company wrote 0 private or public responses to the review from May 06.
Anonymous
Anonymous

This Company is over pricing people. I had a wisdom tooth removed. I was told that I need an implant to restore bone structure. I was told that I needed the implant. Which wou...

Anonymous
Anonymous

They sold me route canals I did not even need. There was a root canal done on a tooth that was going to be pulled out anyway. I will never ever go back there again The work th...

#1249569
Reply to reviews
I have had problems with billing doing their job twice since December. I had auto pay and they did not present for payment my account according to my bank. Then they call me and want me to fix it. I have overdraft protection even, no excuse on their part. They also...
Read more
Company wrote 0 private or public responses to the review from May 10.
Anonymous
yeremey

Hi there, please let me know how/if this was resolved. Were you actually charged a late fee? I'm a class action attorney and we're investigating western dental's late fees pra...

2.4
#1252737
Reply to reviews
Show

Western Dental - NEVER AGAIN

Called at 5am for an emergency appt..Got to the appt at couldn't be seen..then while my daughter in back waiting we find out there's only I Doctor an Around 10 assistance waited like 40min in back freezing... rude staff an I witness then turn 1 away then accept another with same issue..
Company wrote 0 public responses to the review from Jul 13.
#1302739
Reply to reviews
I want my money back. I went to western dental, planning on getting braces and fixing my receeding gums. Of course I needed to get my gums fixed first so I met with their periodontist (who is there once a month). The periodontist scheduled me for two oral surgeries,...
Read more
Company wrote 0 public responses to the review from Feb 17.
#1191907
Reply to reviews
I wish I could give this place 5 negative stars. They are Horrible, cruel, unethical, uncaring, inept. There are not enough negative terms to describe how terrible the service in this clinic is. Every time I have gone there the wait has always been an hour or more....
Read more
Company wrote 0 private or public responses to the review from Jan 19.
Anonymous
yeremey

Hi there, please let me know how/if this was resolved. Were you actually charged a late fee? I'm a class action attorney and we're investigating western dental's late fees pra...

1.0
#1172798
Reply to reviews
I have been charged per tooth for cleaning and antibiotic delivery, I was charged for cleanings on one side of month(done by the dentist herself) that left my mouth very sore, also asked for no shot but was given one. I was sent there by the Shasta county dentist...
Read more
Company wrote 0 private or public responses to the review from Mar 10.
1.6
I didn't like
  • Unecessary pain
  • Being misled on contract
  • Aweful the worst dentist ever
#1207297
Reply to reviews
Resolved
Please avoid going here at all costs!!! It's a complete rip-off place. So, I had a deep cleaning done back in March 2017. I don't have dental insurance, so I paid the huge amount in full right after at their office. Yesterday (Feb. 6th 2018) I received a letter from...
Read more
Company wrote 0 private or public responses to the review from Feb 07.
#1185123
Reply to reviews
Anny was a little helpful at the beginning to get a positive review for herself, in a rather forceful manner, which explains the 5 star reviews they get by getting clients to write them on the spot, by being a bit sweet and forceful until people do so. Then, that was...
Read more
Company wrote 0 private or public responses to the review from Feb 01.
1.3
I didn't like
  • Unnecessary procedures
  • Scammers
  • Very rude
#1181150
Reply to reviews
03/08/18 Took daughter in for "Free braces consult" Was overcharged for braces even though there ad says standard california rate I was told at that time thatif I cancelled for any reason I would have to pay $200 to deband. On 03/13/ 18 I wentvin to cancel was told I...
Read more
Company wrote 0 public responses to the review from Apr 17.
#1235411
Reply to reviews
Show

Western Dental - Great Dental Hygienist

Nazanin is the best Dental Hygienist I have ever had clean my teeth. She is so professional, friendly, and personable. This definitely makes going to the Dentist more pleasurable. Thanks for the great job, and keep up the good work! Tracy Higgins They need more words to submit, so more words, more words, more words, {{Redacted}}
Company wrote 0 private or public responses to the review from Apr 23.
#1239594
Reply to reviews