Anonymous
map-marker Livermore, California

Dental Appointment Review

I've been waiting for over 2 hours because of the dumbness of the front office staff. How did you get your job if you don't know how to use email look ups? Just dumb!!! The company needs to retain their staff to deals with 2+ hour wait time. Unprofessional!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Oakland, California

The worst worst .... Dental company

Never , rude font desk persons un professional account, who is not even interested to provide a receipt of services Unethical doctors with money motives ************************************* 1) Doing unnecessary treatments 2) Lazy doctors who is learning their jobs 3) Rude staffs I never recommend to any one Never , rude font desk persons un professional account, who is not even interested to provide a receipt of services Unethical doctors with money motives ************************************* 1) Doing unnecessary treatments 2) Lazy doctors who is learning their jobs 3) Rude staffs I never recommend to any one...................... Never , rude font desk persons un professional account, who is not even interested to provide a receipt of services Unethical doctors with money motives ************************************* 1) Doing unnecessary treatments 2) Lazy doctors who is learning their jobs 3) Rude staffs I never recommend to any one......................
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Reason of review:
Poor customer service
Anonymous

Western Dental on 1871 W Camden Ave, San Jose - The worst worst worst .... Dental company

We have two hours+ there and only had a X-ray done. They told me that my Mom needs a deep clean and the estimate was over $2000 and also told us without deep clean they can not do a clean.

They made my Mom signed the filling paper and told us they can not do the filling today since there was other patent were waiting unless we want to do deep clean. I'll never come back to this place.

They are so unprofessional. I never see any dentist like this and I could not believe my experience was real and feel deeply been cheated and abused.

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Cons:
  • Service
Reason of review:
Poor customer service
Anonymous

It's like a bad puppy mill

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Took2 wks to get app. For bad tooth ache .get there early with all paper work done .2 hrs later taken for exrays then put in chair for anotherhr. Then some women comes in ,in a lab coat and tells me all my teeth need to be pulled. She does not introduce herself but berates her assitent ruthlessly. She then tells me that they can pull 4 teeth and give me 4 dentures. Then some guy comes in and says if I sign these papers they can do this wk. for $400 and I have to write a check for $100 right then so I do thinking they are going to help. Next thing escorted to front desk were they say that they can't make a app. Right then. They call me in 2 wks. And say that they can't make app. And don't know when they can. Figured that was it tell them to leave me alone 2 wks later they call 4 times a day for the$400 even though they have done nothing on medical and brokE any adviceOn Harrass ment tech. They use .
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Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Full refund

5 comments
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information.

We invite you to contact us at (855)779-7678 or email me, Stella S. at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Stella S Social Media Response Team

Guest

Well, go to a fleabag DMO/welfare clinic like this, and you will be treated like a dog. Dental practices cost a lot of money to run. They don't have time to treat patients humanely, or they would go bankrupt.

There are plenty of ethic, courteous, and competent dentists out there, but they sure do not work for clinics like this.

If you want super cheap dentistry, this is the level of service you will have to settle for.

Maryjane Qrw

So - you signed a contract, and when the company calls to collect you think it's harassment?? If you are broke and on Medical, your services would be covered under the dentical program.

Guest
reply icon Replying to comment of Maryjane Qrw

He never had anything done, ***. They did the same thing to my family.

Guest
reply icon Replying to comment of Maryjane Qrw

The proper way it is typed, is Denti-Cal, not just typed dentical, that sounds like a word. Like as in identical, without the i.

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Anonymous
map-marker Leander, Texas

Teeth Implants Review

I had implants put in by western dental. It was the worst decision I've ever made. If you want to get teeth implants don't go to this place they are a joke and should be put out of business.
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Reason of review:
Poor customer service
Anonymous
map-marker Oceanside, California

Rudec rude costumer service

Western Dental National City Office, rude customer service,i'm try to explain a maximum rollover she responsed (I don't wanna talk to you) with attitude,she dont have any idea what is rollover, very rude when she talk to my wife,she said she gonna call our insurance no response from the office at all, maxout my two combined insurance,plus $1100 out of the pocket ,it took me 5 visits to the office to finished my denture still not a gud one(not satisfy) and give as an bad attitude when we visit them in the office, terrible staff rude billing dept. stafff. terrible,terrible,terrible...
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
WDS

Hello,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution. Please feel free to call me, Mayra N. at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra N.

Social Media Response Team

Anonymous
map-marker North Highlands, California

I have a concern concerning the service provided by western dental .

I needed my teeth extracted and partial done, so I Western dental was recommended by a friend due to its flexible payments. I have been with dental for about 4 months and I'm not overly satisfy with the service. The wait was too long. I have to wait at least 15-20 minutes after my appointment time to be called in. After I was lento the room, it takes at least 1:00 to 1:15 before the doctor come in to the room. This is not the only time, it's very visit. It's too much time consuming for the patients. I just like the doctor to value our times as much as their times. I have my upper impression done 3 times, going 4th next appointment and still no good. It takes too much time to finish a job. I am not sure whether job is going to be any good, when it's done. I am not too confident with the service at the moment
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Reason of review:
Poor customer service
Jeannette J Jpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Other Product Review

WSTERN DENTAL, ON MISSION STREET IN SAN FRANCISCO, NEED TO BE INVESTIGATED. I CAN NOT BELIEVE THEY COULD POSSIBLY GET AWAY W/ ALL THAT HAS GONE WRONG AT THAT PARTICULAR BRANCH!
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Anonymous
map-marker Santa Ana, California

Over charging!

I went in too have two crowns put in, I also have PPO insurance. They are charging my insurance company $1000,00 and charging me 1375, that is a grand total of 1375, for two CROWNS! The temporary crowns feel out in the parking lot when I was leaving the dentist office.I call back and ask too go over my contract, and they are clueless. I then called my insurance company and they, the can only charge me $745.00 per crown. They have sooo many trumped up charges that it is not funny. The whole staff, should not be working in a dental office, that's why the work in Santa Ana Ca.
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Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Frisco, Texas

Bad dental services

I had two crowns done in 2011 by western dental on east broadway in Tucson AZ. It took them three tries to get the crown to seat right. I started having severe jaw pain, went in and just had to have a root canal done on one of the two crowns, when they removed the crown the tooth had decay under the crown. The dentist told me they either didn't remove all the decay or the crown was contaminated before it was installed. Cost me almost $2000 for the root canal and a new crown. Western Dental needs to be held responsible for their mistakes!!!!!
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Loss:
$1800
Reason of review:
Damaged or defective
1 comment
WDS

Hello,

Western Dental is committed to providing high-quality clinical care, and we take very seriously any complaints regarding one of our offices. In this instance, we are conducting a full review to determine what occurred, and we will follow up directly with the family.

If you would like to contact us directly, we invite you to call (855)779-7678 or email me, Mayra N. at SMRT@westerndental.com.

Sincerely,

Mayra N.

Social Media Response Team

Anonymous

Was sent to collections for dental work I never got.

I went for and oral check up to Western Dental in Simi Valley, Ca and was offered a dental treatment plan. I signed a payment agreement which was supposed to start after my first visit. I was supposed to get a call from the office to set up my first appointment. I could never get a time slot that would fit into my work schedule and before I new it, I got a bill from. I called the office manger and was told that the agreement would be cancel. 5 months later the corporate office is telling me that I have to pay whether I got the dental work done or not and have sent my account to a collection agency, ruining my credit score. Now I am in the process of taking them to court since they won't remove this record from my credit report even if I pay them for work that was never done. Please be careful if you decide to do business with this crooks.
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1 comment
WDS

Hi,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution. Please feel free to call me, Mayra N. at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra N.

Social Media Response Team

Anonymous

The worst dental work and customer service on planet

let me start by saying that you are better off getting you teeth done in worst part of the world than this butcher house. I started to write what happened to me but I stopped. I can't even write about the bad customer service, illegal contract writing, trying to collect the payments when they are not due and worst of all The worst dental work ever..... I lived in four different counties and been going to dentist for the past 30 years and never had to go through the horrifying experience that I had with western dental. PLEASE DO NOT TAKE A CHANCE AND RISK YOUR HEALTH WITH THIS COMPANY.
View full review
Reason of review:
Poor customer service
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information.

We invite you to contact us at (855)779-7678 or email me, Stella S. at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Stella S Social Media Response Team

Anonymous
map-marker Sacramento, California

Billing issue

The account was transferred to collections due to a payment that was 10.00 short and grew to 450.00. The collection agency that was chosen never answers the phone preventing me from getting information on the account trying to get it resolved. Western Dental is a horrible company to do business, Great commercials, horrible service with a billing department that could care less. Garbage company, with poor customer service and no ethics,a great combination. I'm very disappointed in the service that I received an no one at Western Dental cares about the customer, only the customers money. Good luck.
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Preferred solution: Let the company propose a solution

2 comments
Guest

I couldn't agree with you more!!! They never get back to me and they promised me a recontract if I paid half of past due and after payments every Friday in July (4 payments totaling almost $700) try denied me and said the person who helped me didn't turn in the paperwork!!!!!

This was in July and it's October and they refuse to treat my kids and tell me just to have the braces removed! They don't care at all

WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information.

We invite you to contact us at (855)779-7678 or email me, Stella S. at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Stella S Social Media Response Team

View more comments (1)
Anonymous
map-marker Hanford, California

Western Dental - Tooth Filling Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
wI went to western dental in clovis california to receive a filling in my tooth they put the filling far in my teeth and it was damaging my nerve so much pain now i have *** in my tooth
View full review
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information.

We invite you to contact us at (855)779-7678 or email me, Stella S. at SMRT@westerndental.com

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Stella S Social Media Response Team

Anonymous
map-marker Bellevue, Washington

Western Dental - Dental Service Review from Bellevue, Washington

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Very Bad customer service, racism all around the Tempe ofc one of the staff abdvised ofc Manager do not like Black people. Not a good ideal.
View full review
1 comment
WDS

Hi {Name},

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information.

We invite you to contact us at (855)779-7678 or email me, Stella S. at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Stella S Social Media Response Team

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