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2.2
Details
My wife had upper and lower denture services through our Merced WD. Signed contract, updated contract, paid contract IN FULL. 6 months after last payment we get a collection notice. We are in the throws of getting this figured out, but the emotional and physical...
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3 comments
AllenDavid95301
#1125197

In an update to this complaint, after monthly collection bills for July to Nov 2015, I wrote the WD Collections with a demand for a itemized statement. I was sent the same basic collection letter with an attachment requesting the final $698.00.

I responded to this with a copy of our last payment, copy of bank statement showing final check cleared and according to SIGNED CONTRACT the full amount paid.

We have not heard anything back from WD nor does it show on my wife credit report so I don't know what the ultimate decision was from WD. It only showed us the absolute importance of keeping records and receipts.

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Review
#696826 Review #696826 is a subjective opinion of poster.
Pros
  • Dentist
Cons
  • Being mislead
Reason of review
Problems with payment

Western Dental in Hayward, California - All service

1.0
Details
I arrived at 11:10 am and I had my application filled out before hand. I gave it to the clerk and was ask to take a seat and I would be called. At 12:20 am I asked the clerk why I haven't been called yet and he checked and said I would be going to X-ray soon. At 12:25 am I went to X-ray and then I was taken to a room with a dentist chair and asked to have a seat. I was told it would be just a few minute, the time was 12:35 pm. At 1:30 I started to complain about all the time I have waited, I was told it would be a few minutes. At 1:55 pm a doctor seen me and let me know medi-cal wouldn't cover the deep cleaning I needed and it would cost me 800.00 dollars that I din't have. Worst place ever!!
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Review
#695041 Review #695041 is a subjective opinion of poster.
Cons
  • Worst service ever
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

Western Dental in Chula Vista, California - Horrible service

1.0
Details
The worst dentist yet in history! I will never go there again. Let me sum it up for you in a few words. Slow service, Not professional, The actual dentist suck. I have no idea how they got their license. I had my teeth cleaned and they did a terrible job doing it. Hardly touched my teeth...took over an hour to Ex ray the teeth. The staff seem to not be properly trained, even the Dentist. They make to many mistakes to even be in business. This place needs to be closed down for good and put up another dentist in their place... lol
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Review
#694181 Review #694181 is a subjective opinion of poster.
Reason of review
Poor customer service

Western Dental - Dental Service Review from Mountain View, California

Me too but in OrangeCounty these lite *** on a have jobs because of us! They are taking my money and sent me to collection he said I have to.reslove it Littke *** .there is no staff in the orthodontics so I was told sent payment to corporate .little shut said they send it back so I'm late but they see I doubled pay, I can't get my daughter treatment was on hold asked to speak to supervisor he said all I meeting and hung up on me after being on his over 30 minutes my kid is in.pain they got my paymen's everyone of them I'm so pissued anything happens to my daughter I'm suing .I got to get a class action suit plesee some one let me know 408440 9807
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Review
#692301 Review #692301 is a subjective opinion of poster.
Reason of review
Poor customer service

Western Dental - Review in Dental Services category from Mountain View, California

1.0
Details
I am so upset the expert customer service, This company has the worse whats wrong with you guys! Class actions lawsuits because your reps are awful if it wasnt for me they woud not have a job.Their is an auditing error and i want it fixed .It even shows my double payment ,Yet im sent to collections and my daughter needs treatment. Im so livid i want to get a corporate member to call me .I have names .my money is litter ally being robbed from me from this company
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Review
#692293 Review #692293 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
My girls went to the WD in Tracy and I had never had an issue. We moved to Dublin and saw they opened on in Livermore where I sought my treatment. However, towards the end of my treatment, the Dr. I was seeing left and replaced with another Dr. which is when things...
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Review
#690748 Review #690748 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500

Western Dental - Dental Service Review from Visalia, California

1.5
Details
Went there in extreme pain. Not only did i have to wait over an hour, but when the dentist (Dr. Kapadia) in Visalia, finally came in, i asked her if it was normal to be waiting over an hour in a room before anyone comes in. She told me, in a huge attitude "This is a clinic, what did you expect?) I told her that i expect to be treated with respect as im treating you. She again told me that its a clinic and this is how i will be treated. She then told me she wasnt going to do anything for my tooth or pain I got up and walked out. This place is a joke. I took my daughter there 12 years ago and they were wonderful. What the heck has happened???? I will never go back to any Western Dental ever again. If you need a good dentist in the visalia area, ABC Dental is wonderful!
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Review
#690640 Review #690640 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
Western Dental - Dental Braces Review from Stockton, California
Western Dental - Dental Braces Review from Stockton, California
I just got braces with Western Dental last week and one of my brackets came off while I was brushing my teeth. The whole square that supposed to glued down. It's causing a sore in my mouth waiting for my appointment.
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2 comments
Anonymous
#1356644

They're suppose to be sore. My gums and teeth are sore 24/7 I have cuts inside my teeth too.

Pain is beauty hun. I can assure you the few months will be tough. Hang in there.

I'm sure you'll feel better. Also make sure they are nice and tight before leaving the office if you feel something out of sorts let them know.

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Review
#689939 Review #689939 is a subjective opinion of poster.
Reason of review
Bad quality

Western Dental - Don't let them touch your mouth

Officially the worst dentist office ever! The service is terrible. And after 18 months of treatment, my daughter's teeth are still crooked. Even though I tried to make things right, Dr. Heather Desh LIED and said that my daughter did not wear her retainer. 1. Western Dental is made up of a LIARS and CHEATERS. 2. Western Dental uses intimidation tactics to get you to sign documents that allow them to mess up without fear of retribution. 3. 50% of the front office staff are very rude and bordering on mean. I got played like a fool. My family and I will be going to a REAL ORTHODONTIST from now on. DO NOT GO TO WESTERN DENTAL! They have low ratings for a reason.
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1 comment
Western_Dental_Services
#1024803

Sorry to hear about your experience. If it's something we can help with, please email smrt@westerndental.com -Janessa R.

Review
#688149 Review #688149 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3200
Preferred solution
Full refund
Tags
  • Western Dental Lomita

Western Dental Dental Service Review

5.0
Details
Great service. I love how they took care of me during treatment.
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Review
#687088 Review #687088 is a subjective opinion of poster.
Reason of review
Good customer service