Anonymous
map-marker Cathedral City, California

Western Dental - Dental Braces Review from Cathedral City, California

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Western dental workers don't know what there doing and the collections agency either I regret getting my braces there and although I pay every single month the amount I'm supposed to they still manage to mess things up and not fix it and mess up my credit because they don't know how to enter money correctly like is ur job that hard?????
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Reason of review:
Bad quality
1 comment
WDS

Hello,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution.

Please feel free to call me, Mayra at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra

Social Media Response Team

Anonymous
map-marker Los Angeles, California

Western Dental - Staff Review from Los Angeles, California

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Betty at western dental, location Whittier and soto is not professional when it comes to answering and putting someone on hold. She was not helpful at all. And couldn't multitask at all. She did not have patience at all
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Reason of review:
Poor customer service
1 comment
WDS

Hello,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution.

Please feel free to call me, Mayra at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra

Social Media Response Team

Anderson Til
map-marker Newhall, California

Unnecessary procedures to get money from insurance companies!

We took our teenage daughter to Western Dental in Newhall, CA. Routine check up and cleaning. After an hour in the treatment room, I decided to go back and check on her. They had already filled four teeth and said she needed five more. What?! This is a kid who had never been told she had a cavity before. I was in shock but didn't think much of it. Now, forward six or seven years.....she's almost 21 with a mouth full of silver. A few months ago, we took our 12 year old daughter for a check up at another chain dental office and were told that she has a decaying tooth and three cavities that need filled. Well, we ended up moving out of state before they could start procedures on her. Just got back from a reputable dentist yesterday and he told me that she has one very small cavity and everything else looks great. He had me take a look in her mouth so he could show me. Just then, a lightbulb went on in my head and I knew that my oldest daughter was a victim of the chain dental scams going on where they do unnecessary procedures to bilk insurance companies. Shame on you Western Dental. I hope someone sheds some light on this criminal practice and they all get shut down.
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Loss:
$10000
Cons:
  • Unnecessary procedures
  • Taken advantage of
  • Being duped
Reason of review:
Criminal dishonesty

Preferred solution: Compensate an amount that will allow her to switch out the amalgam fillings to composite and compensate her for pain and suffering

Anonymous
map-marker San Jose, California

Western Dental - Dental Braces Review from San Jose, California

Western Dental scam! They wait for you to get behind on your payments so they can add on "late fees". I set up for Western Dental to automatically deduct the monthly fee out of my bank account. I've done this 3 times already. Some how each time it works for about 6 months only then it stops. Each time I contact my bank and they have no reason on their behalf why it stops. I receive no phone calls, no letters not a notice. Until my daughter goes to her last appointment and they tell her she can't be seen because money is owed on the account. She lets them know about insurance being taken into consideration. They ask her for insurance info. Really? She's been going for braces for 3 years and they don't have it! Done and fed up with Western Dental! Unprofessional and Scammers!
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Reason of review:
Problems with payment
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information. We invite you to contact us at (855)779-7678 or email me, Mayra at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Mayra Social Media Response Team

Anonymous
map-marker Red Bluff, California

Western Dental - Dental Appointment Review from Red Bluff, California

I had a very bad experience with the one in Redding. A tooth broke off and i had made appointment and ended up in there cor 3 1/2 hours with nothing done at that point. Went in for the next appointment and they filled a tooth instead of doing anything with one that fell out. Went back again only to have one pulled and no nothing to the thatfell out still. Went in to have the stiches out and they said they weren't ready yet after i was there for 2 hours. When they pulled the tooth i have been in alot of pain and have not been able to eat. When i went into have stiches out they gave me a pain prescription which did not have my name but someone else plus my next appointment was not for me but for the person who they made prescription for. This is not a very professional place. I still have not had anything done with the tooth that fell out. They say that they only have a doctor come in twice a month. I am vey unhappy with them and would not recommend the Western Dental to anyone
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Reason of review:
Poor customer service
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information. We invite you to contact us at (855)779-7678 or email me, Mayra at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Mayra Social Media Response Team

Anonymous
map-marker Ontario, California

Western Dental - Dental Appointment Review from Ontario, California

Really bad service !! I had an appointment at 230pm , waiti and waiting for 2 hr I aksed the lady how much longer and her response was she did know since they were booked a only 1 dentist it was in charge. I wouldnt recommend it western dental at all.
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Reason of review:
Poor customer service
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information. We invite you to contact us at (855)779-7678 or email me, Mayra at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Mayra Social Media Response Team

Anonymous
map-marker Seattle, Washington

Bad Service/Rip me off

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I payed for partials and was told they would be ready on my next appt. when I went back they could not find my partials, no one knew what happen. When I spoke with the manager "Dorothy Enyeart" she was very rude and refused to give me my money back. She did not apolgize for anything. She even said I was over reacting and told me I had to leave. I was very upset to the point I was crying because I was getting married the following week. Now the dental contract I had with them for the partials which is a total of 2,005.00 is now on my credit report.
View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Western dental at 3587 Sonoma Boulevards/Vallejo,ca 94590

This dental place has refuse to see me, they make appointments then refuse to treat me. They made me false teeth that is to big and want fix them.

Every week they make a wrong appointment and then I come in and they tell me sorry we made you a wrong appointment that place should be close down. They are unprofessional people I ever seen. This office is a joke and the manager is a bigger joke. Clean this office up are ship out no one would miss them.

Made appointment over five time they was miss made are the dentist did nit show up, or the lab person did not show up.

They is so unprofessional it pathetic its a shame. Boy I am so sorry to have my work done there.

Anonymous
map-marker Tucker, Georgia

Western Dental - Dental Crown Work Review

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Im a western dental patient and so is my mom and im going to state this; not all western dental facilities are the same but the one I went to was horrible.First of all my crowns came out deformed and the dentist said it looked nice and that nothing could be done because there was nothing wrong. Second of all the billing statements i am receiving are off. Also they want to overcharge me for a service that wasnt fully covered by the insurance and i called my insurance and they said and i quote, "You are being overcharged." What a horrible experience, So much for there convincing tv commercials... horr h
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Reason of review:
Bad quality
2 comments
WDS

Hello,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution.

Please feel free to call me, Mayra at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra

Social Media Response Team

Guest

I am unfortunately a patient of western dental.I had all of my teeth removed for dentures.They said I had gingivitis from poor habits.They were pulled Jan 7 2015

I was told it's would be 35 days with no teeth.I lost my job , my home , and all my confidence because my teeth didn't get to me until MARCH 25. The gingivitis has actually been diagnosed as oral cancer.I have been in severe pain and cannot get the "dentist" to even look at my mouth to treat. I would not even take my dog to this business.

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Anonymous
map-marker Carmichael, California

Western Dental - Dental Filling Review from Carmichael, California

Please let me know where I need to go or contact for my horrible experience with Western Dental. I literally left the place crying. I was told that I have cavities and need to get filings. I got there for my appointment today and I got checked in and called into the back office to get my fillings. I got my gums numb and waited 10 plus mins and was told that I'm excuse to leave. They will not do the fillings because the cavities are too small and he doesn't want to drill holes. So wait 6 months and come back for them to take a look. I was scheduled a follow up to come back in November. I left the place with my month puffy, numb and a little pain. It's sore at this very moment. I was crying in my car because of all this! I wasted my time and day for only pain and scam. Worst experience ever
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Reason of review:
Poor customer service
Anonymous
map-marker Oakland, California

Western Dental - Sanitary Conditions Review from Oakland, California

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All I want to mention is the seats in the lobby at Western Dental 1530 Broadway in Oakland, Ca. are extremely dirty and stained. I stand every time I visit this office.
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Reason of review:
Bad quality
1 comment
WDS

Hello,

Thank you for bringing your concerns to our attention as your feedback is important to us. Our public responses are limited via this medium due to HIPAA Privacy regulations and we want to do our best to protect your information. We invite you to contact us at (855)779-7678 or email me, Mayra at SMRT@westerndental.com.

Thank you for reaching out and providing the opportunity to improve our services.

We hope to speak with you soon.

Sincerely,

Mayra Social Media Response Team

Brailey Twi
map-marker Oakland, California

Western Dental Dental Service Review

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All of the 1s I've been to have lousy service. They overcharge, send u to collections, and cant show proof of fees. Dont go to Hayward, ca 1 or Fremont, ca....they booked us same day appts that didn't show on site. Then would see me, but wanted me to pay for services cuz it was too late to check my benefits!
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Reason of review:
Problems with payment
Anonymous
map-marker Fresno, California

Western Dental - Dental Appointment Review from Fresno, California

Western dental in redding ca Sucks! Don't go there if you can help it.you'll be wasting your time sitting in the waiting room one to two hours every visit.the staff will make excuses how it's not there falt.they are like McDonald's dive threw of dentistry. They have problems keeping the same dentist.more than three months at a time.We have been coming here for 5 years.my kids teeth still need work. I would switch dentists but I made the mistake of paying for his braces in advance.
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Reason of review:
Poor customer service
Anonymous
map-marker Coyote, California

Western Dental - Dental Filling Review from Coyote, California

Western Dental - Dental Filling Review from Coyote, California

western dental in vacaville is the worst place ever. i have been sitting in the dental chair for over an hour and a half with my face numb for and hour and all that needed to be done is 4 fillings.

the staff is not very pleasant this place is horriable. and they left this dirty tray there the hole time.

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Reason of review:
Poor customer service
3 comments
Maryjane Qrw

Dirty tray? It's YOUR tray you dumbo, why would they remove it?

Guest
reply icon Replying to comment of Maryjane Qrw

This reviewer has an image of the metal dental accessory tray that has tools appearing to be from the previous person's dental visit, it seems the complaint was about the tray was cluttering the room. How does your comment calling this guy dumbo make any sense? This reviewer does not own the dental accessory holding tray, and why would it be a patients responsibility to remove equipment that is in the dental office?

Maryjane Qrw
reply icon Replying to comment of Guest-1034776

Take a look at the picture - the tray doesn't belong to someone else, it belongs to him/her. That's the needle they used to inject him/her with Lidocaine, right next to the dental *** block about to be used for his/her fillings.

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Anonymous
map-marker San Ramon, California

Very unprofessional

Had an appointment in the Antioch office for my son first visit with western dental ,had already scheduled an appointment they didn't have the schedule advised me to wait another hour told them I scheduled an appointment a week ago then then they couldn't find my dental coverage they ,I called my dental insurance they were upset they informed me that they have been around for a while and that western dental has a lot of issues to make a long story short they wanted to schedule a 4:00 PM appointment no way ,remind me this is a new patient other people in the office were complaining about long waits my regular dentist moved ,found a real dentist ,western dental is a joke ,what a scam , feel sorry for the people who have no other option the staff is and coporate office have no cue ,have talked to many people they told me why would I go to western dental your regular dental is not that much more and a lot more professional ,I didn't know that western dental is that bad read the reviews that many people in that many different cities are not that wrong
View full review
Reason of review:
Poor customer service
1 comment
WDS

Hello,

Your comments are important to us! We would like to take this opportunity to answer each and every one of your concerns.

However, due to HIPAA Privacy regulations we are limited in our response to your specific concerns through this medium. We are proud of the quality of service we provide and would like to find a possible solution.

Please feel free to call me, Mayra at (855)779-7678 or if you prefer, please send me an email to SMRT@westerndental.com.

Again, thanks for your comments and hope to hear from you soon.

Regards,

Mayra

Social Media Response Team

Anonymous
map-marker Los Angeles, California

Western Dental - Temporary Crown Review from Los Angeles, California

I WAS OUT OF TOWN, WHEN MY TEMPORARY cap came off and needed to be regimented. WENT TO WESTERN DENTAL INCALIFORNIA ON UNIVERSITY AND 30TH, ONLY TO GET A TOUGH A LUCK MESSGE FROM THEM. Even with a called in appointment, was refused service because that office even though corporate. Set it up, couldn't Verify my insurance , so I recieved no service.Wasted gas time and no results.They are all about taking your money. TEXAS VISITOR.
View full review
Reason of review:
Poor customer service
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