Jeffreyj J

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Verified Reviewer
| map-marker Phelan, California

Bing, charge additional.Money

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Western Dental - Bing, charge additional.Money
Western Dental - Bing, charge additional.Money - Image 2

My problem is I financed my son's braces. They told me everything was included that they had to do was included in the financing.

I paid off the financing now. I received a bill for additional 799 because of they were unexpectedly.

Was not aware of the situation. That was in my son's mouth. That is not my fault.

I should not be build for something that was included in his braces. I'm to the point I am upset that I received a bill after I paid off the finance charges. Now I feel you guys are in breach of contract. Charging me additional for something that was financed and was included.

So I will be appreciated to be contacted soon as possible and prompt.

Or I will have a lawyer. Contact you for breach of contract.

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User's recommendation: If you like Bing build extra for something that was supposed to be part of the finance cost. But bad business i dont recommend

Oceanna Dbk

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Verified Reviewer
| map-marker Scotts Valley, California

In grinding my tooth for a crown the dentist nicked my tongue several times as well as the inside of my cheek.I need to get the finished crown put on but am very dubious.

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Poor dental work. The dentist at Western Dental in Santa Cruz kept nicking my tongue while she was grinding my tooth for a crown. The inside of my cheek is also hurting from a cut. I need to get the finished crown placed and am afraid to even go back. A friend mentioned he also had problems when he had a teeth cleaning there and they busted his lip. I never see other patients and no one ever answers the phone except a remote answering service that has no access to any personal information such as insurance. Unfortunately it appears that Medi-Cal only works with Western Dental.
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User's recommendation: Beware of this place.

Anonymous
map-marker Merced, California

The paid for treatment but did not receive it and they didn’t charge my insurance company.

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The office I went to closed and my records were supposed to be transferred but that never happened and I did not get what I paid for.
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User's recommendation: Stay Away

Danyelle Gem

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Verified Reviewer
| map-marker San Diego, California

Very sloppy job and bad customer service

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Over book. Waiting 3 hours never call in. .don't care. Bad customers service. The job never done. And they still charge you. Warning
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Tarique Ppf

Change on my bank account need to update my auto pay

Need to update my auto Pay I'm not getting my monthly payment taken out ofy account need to give my new account number
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Pros:
  • Payment plans
Cons:
  • No costumer service available after 5pm

Preferred solution: Update my auto pay

User's recommendation: 24 hour costumer serbice help line

Lamaya Pzc
map-marker Los Angeles, California

My temp crown fell out while rinsing

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DEveryone there is always so busy and not attentive to your customers also misinformation being givin out .always in a rush to get you in and out regardless of your pain level, Im no professional but I do take pride in what I do and present myself as professional as can be.
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Ranyah Mwc

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Verified Reviewer
| map-marker Casa Grande, Arizona

Charged before service rendered

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Updated by user Oct 24, 2023

Western Dental is still trying to collect amount

Original review Sep 23, 2023
Had a toothache, went to Western Dental in Casa Grande AZ, had X-ray and exam in am. Stated I needed multiple (8) fillings.

Made appt. for later that day to do work. As soon as I leave (hours before procedure appointment) they charge my AMX $680, I contact insurance, theyve also submitted for payment. Ive never been to a dentist that charges prior to any work done!

I call to cancel work, as I did not want to commit to a Dentist that has unscrupulous billing practices. Insurance rejected since they had no done work and they refused to reverse AMX charge, I contacted AMX and disputed, they agreed and reversed. Now Western Dental is trying to send to collections for the $680. To add insult to injury, I went to an honest Dentist and actually needed a root canal, so the filling would have failed and would have then needed a root canal.

Next step will be the dental board. Their excuse for billing before procedure was to save time, billing person/closer was rude and aggressive.
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Pros:
  • Convenient hours
Cons:
  • Shady billing
  • Rude office staff

Preferred solution: Stop billing me for $680

1 comment
Leonia Eyl

I just want my X-ray, so I can have my dental done elsewhere. I feel like they trap you.as if there is no other dental office that will take Delta dental insurance, and your money. It's like a assembly line..

Albina N Ocp

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Verified Reviewer
| map-marker San Diego, California

Very disappointed with the service

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Updated by user Oct 01, 2023

Everyone I go there they make me reschedule again. I take days off from work and they do it to me and my husband. Very disappointed with them and the stafff is very rude too

Original review Sep 16, 2023
Dear Sir/Madame,
Im very disappointed with the service at dental office. Every time I have an appointment when I get here they cancel me and reschedule for another time.

I get time
Off from work and when I get here they cancel me. It also happened when I got checked in I was waiting at the chair all ready for 30mins the dentist comes and say that she had to go to lunch.
Today Im here my appointment is at 1pm the receptionist was very rude and said that the dentist is at lunch and there are 3 patients ahead of me.

I took another day off from work and still the same problems with them.
I would like to resolve this problem or am going to stop visiting and will take
Actions on this. This is not fair, my husband had same issues with them and he quit coming here.
Sincerely Albina.
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Anonymous
map-marker West Covina, California

Rude customer service

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Pablo was very rude in handling my reschedule appointment he didnt take time to listen Jus kept telling me I missed my appointment..
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User's recommendation: Don’t deal with Pablo

lynette m Xsg

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Verified Reviewer
| map-marker West Sacramento, California

Its a mature hour in the dental office

They eagerly schedule an appointment knowing damn well they cannot see you at that time. My appointment was at 2:30 .

Its past 4:15 and I have not been seen yet. This always happens at this office. Thankfully I'm the only one in my family that comes here. This will be my final visit to WD.

The dental front office staff laughs at the patients when they leave upset. They dont even offer an explanation or inform anybody that they are running behind. An hour and 45 minutes behind for me. I used to be a dental assistant.

I worked in private practices where integrity was a necessity and accountability was a must. Because this is a dental clinic, nobody is held accountable. Its nobody's responsibility to correctly schedule patients, call them back or make sure theres even a damn doctor or rda available to render the service. I'm done with Western Dental.

I am pissed right now. But my saving grace is that today is the last time I will spend 2 hours waiting to be seen with an appointment.

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1 comment
Guest

Missing part

Anonymous
map-marker Phoenix, Arizona

Incompetent

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DontThis place is a joke . Dont even bother showing up to your appointment on time . You wait for hours and hours just to be seen. Might as well take a whole day off because you will be there FOREVER waiting . The staff is also not helpful and incompetent! Giving a 1 star rating is too nice . They are lucky they got that.
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User's recommendation: Don’t come here

Anonymous
map-marker Temple City, California

Caused injury to patient and charging for services that have not been completed properly

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Western Dental - Caused injury to patient and charging for services that have not been completed...
Western Dental - Caused injury to patient and charging for services that have not been... - Image 2

On May 19th, I came in to get my crown adjusted due to it being placed in higher than it should have been a couple of days prior. There was an obvious gap throughout my entire mouth, I was unable to eat correctly as the top part of the crown was also shaven off and I was unable to grip my food.

I was told by the Dr that we would need to start the process over again. While in the process of getting my original crown removed. The Dr punctured my lip with one of their tools, a small chunk of it was missing and told me that I can go to the ER for a second opinion. I was given a temporary crown in the meantime.

I never came back after this day and had been trying to work with them (this location at 1245 N Lake Ave Pasadena, CA 91104 and their grievance department) for months trying to get this situation resolved and have been unsuccessful til this very day. Not only did I not get a refund but they also charged me for other services that they have not fully completed properly. For instance, they took an impression of my teeth back in February for a gum tray that I was told that I needed. When it finally arrived, I was given someone else's tray that was too small for my mouth.

The assistant realized that there was a baby tooth on the upper left side which I do not have. Due to this, I was told that the impression needed to be taken again once the crown process was finally completed. I did not return after I sustained this wound therefore another impression could not be performed yet I'm being charged for it. A week after the wound, I was able to see a new Dr at another company all together.

They were not able to do much for me besides x-rays. I was told that I needed to wait until my mouth fully heals before we can continue with any services. Once it healed, I was able to get the rest of my services completed at my new dentist office at half the cost including fixing everything that Western Dental messed up on such as infections on the right side of my gums around the temporary crown. When my new Dr removed my temporary crown to begin the permanent crown process, he was in shock that silver fillings had been left underneath it this whole time.

I was told that I did not need the gym tray that Western Dental were trying to put me on. I received a letter today from Western Dental that my account is now in collections even though I was told over and over again to not worry about it because they were supposedly working with their corporate office in getting this situated and still nothing. My advice, DON'T come here unless you have money and time to waste because they will charge you 2x the amount compared to other places and have to wait around for their products to arrive and if they mess up it will take even longer. I began services with Western Dental in February and then in May when my lip got punctured.

I was only half way through their services but somehow my new dentist place was able to complete everything within a few months and I'm already done with my payments for them. Western Dental are quick to want their money over the quality of services provided to their patients.

If I can give it negative stars, I would in a heartbeat. Please see photos below of my punctured lip and how it healed almost a month later showing the visible cut.

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1 comment
Guest

Western dental charged me $4,600 for 3 failed dental procedures and I had insurance. 5 unit permanent bridge never felt right and finally fell out months later.

Crowns failed and kept coming off. Partial plate numerous times had a Pontic ( phoney tooth) constantly falling off.

Sent pictures and filed a grievance claim with Delta Dental and they denied claim even though there were a lot of documented evidence and photos sent with obvious substandard, inferior, amateur work done. Don’t don’t don’t ever go to Western Dental or trust Delta Dental for claims and I plan to broadcast this everywhere.

Anonymous
map-marker Tucson, Arizona

Trying to save someone else from having to experience the terrible treatment and care.

Feb 28, 2023

To whom it may concern:

On January 24,2023 I visited Western Dental in Casa Grande Az. I was wanting a tooth re-cemented.

The tooth to attach it to had broke.

The lady from the front desk was telling me about my options and

what it would cost. We settled for the single implant and I was told by her that it could be done in one day.

I proceeded to make a payment of $2883.00. At this time the lady said I would have to make an

appointment for 4 months later to come in and finish. I told here that I couldn't do this because I lived in

Illinois.

We then opted to get the rest of the tooth removed a cleaning and fitted for a flipper or bridge.

This procedure would cost me $499.50 . I agreed and proceeded. She told me that the office manager

would have to void or credit my card in the amount of $2383.50 I waited to see the reversal for two days.

I called to see what the hold up was and that's when she informed me that it would take several weeks. I

demanded an immediate refund to no avail and was given corporates number.

This too was fruitless and I

was again informed it would be 5 weeks or 30- 45 working days.

Now the bizarre and terrible service began. I had to wait 3 weeks for the Flipper as they call it. I returned

on Feb 14,2023 and the flipper was installed. The young hygienist informed me that the impression they

used to make the flipper had the old broken tooth still in.

She stated that she made note to

them that the tooth was to be removed but they never adjusted for it. Therefore the flipper didn't fit

properly. She had the dentist look at it and he thought I could use some polident to shim or tighten it's fit.

I tried this for a week but was sloppy and kept moving. I went back on the 21st

and they tried to build it up with a filler.

The flipper felt ok but not right still. I tried to get used to it but it

moves a lot. I went into office Feb 24th to let them know that I was not happy with how it fit. That's

when the office manager said that I said it was comfortable on the 21st.

I informed her that it felt better

that day but it was still loose. She had a bit of an attitude about it and that's when I said to her that I really

didn't like Western Dental's lack of professional accountability. I asked her about my refund and what was

the delay. She says it was my fault for changing my mind and that's when I told her that they misinformed

me and never said anything about having to come back in 4 months.

She stated that she had told me this. [

Why would I agree to this if I wasn't going to be able to come back, I asked her? ] I then let her know that

I thought she was a liar. I made the appointment for the flipper to be checked on Feb 28th.

When I got

there the doctor informed me that the manager said they could not do anything for me. I am so sorry that I

came to this unprofessional Dentist.

Western Dental has Stolen $2383.50 from my checking account and never provided proper services that

were paid for at the time of service.

I still can't understand why it had to come to this. Totally baffled by the

whole situation and treatment..

Sincerely, Kevin

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User's recommendation: Find a local dentist.

Jerry A Vrq

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Verified Reviewer
| map-marker Placentia, California

Western Dental in Westminster California has been charging me but not finishing the work.

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About two years ago I started going to Western Dental Westminster California. they convinced me to pull my whole mouthful of teeth.

I only went for the bottom tooth but they said I needed to do the whole mouth for a better fit. For the next year and more I kept going back because the bottoms never fit right. The Dentist kept saying its because I need implants. Bait and switch tactics.

about 5 or 6 months ago I agreed to do the bottoms and have been paying for them without fail. Never late. Full payment every month. They put the studs in 5 months ago and in December was supposed to finish but had to make new bottoms.

since then, they have made three sets of impressions. they have twice made appointments with me and when I showed up they said who made the appointment and sent me away. I have no confidence in these people and feel that they messed up my teeth so bad they cant fix them.

I want my money back so I can try to find A dentist who will tackle someone else's mistakes. Also every time I'm there someone else is going thru similar issues.

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User's recommendation: avoid the Westminster location

Dora Ejp

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Verified Reviewer
| map-marker Los Angeles, California

Patient Care Coordinator (PCC) named John is a lazy ***

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Long story short, "John" from the Pasadena location is a loafing idiot. He spent the entire day hiding in a dark room while other people were working. He also did many more atrocious things which will be brought up to management.
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User's recommendation: Avoid this location

1 comment
Guest

I saw John too, he is an idiot.

Maria O Vde

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Verified Reviewer
| map-marker Cathedral City, California

Went to try my temporary dentures they sais no

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I had to have my top teeth removed & I had 2 switch to western dental in CATHEDRAL CITY. Doc made temp dentures but made them with an over bite but she wouldn't listen when I told her that they had to much of an over bite & pulled my upper lip.

All she wanted 2 knw was the color & size was ok. Then when the permanent one came in I told her it was still wrong on the over bite. She got mad & had a nurse make new mold.

Now she's on vacation so I won't get them till 3rd wk of January. When anyone calls they hang up or don't answer plus they don't schedule the time for each patient so ppl have 2 wait 1 hrs or more 4 their appt.

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Pros:
  • Front desk does their best
Cons:
  • Lady dentist did not listen & tried to convince me to take the dentures

Preferred solution: Apology

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