Western DentalComplaints and Reviews

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  • Customers like
    • Loved the staff 1
    • Teeth whitening 1
    • Very little 1
  • Customers don't like
    • Being mislead 6
    • Service 6
    • Taken advantage of 6

This place is a joke. Sat in waiting room for over 4 hours with two little ones. When my child was finally seen and she didn't even try to look in his month just referred us out. What the heck you make me wait for hours for what she didn't even try to exam my child and we still were charged. The staff is rude and very unhelpful they act like you are bugging them. What a joke. Worst office I have... Read more

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So i made an appointment to the western dental in Santa Rosa CA, i had to make the appointment a month out due to how busy they are. Got my teeth x-ray and gave them a medical history report they said they dont have time to do work on me today but to scheduled another appointment. I needed 3 cavities filled and one of my teeth has been in pain for months. Anyways i left and made a appointment... Read more

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had tooth problem, went to this low-standard dental place, filled out all paperwork including medical history with drug interaction history, I listed cleocin allergy (life threatening), and was treated, and prescribed the very drug, the only drug I listed as allergic too, in its generic form. Lucky for me the walgreens lady knew clindomyicin, and cleocin were the same drug. I gave western dental... Read more

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I can think of at least five hellish instances, but I will spare you and stick with my most frustrating experience - I scheduled an appointment for a deep cleaning and teeth bleaching on the same day as I had just had my braces removed. The total was $511, and was told I must pay this amount before they would start the treatment. I thought, fine, and charged it to my card. The doctor prepped... Read more

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I paid them off early at $450.. They cashed the check. Credited it to someone else I guess and it took 3 months to get it resolved. Now I find out they gave a bad credit report for non payment on my credit report. and that its still on my record now!! I'm pissed!!! How do I fix that now??? I have called and called Western Dental and they dont resolve anything!! My bank made them clear late... Read more

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I have had several bad experiences with their billing department. I have a balance and when I tried making my monthly payment at the local office yesterday 1/16/16, their systems were down. So the girl in the office called so that I can make a payment over the phone. The person who answered said he couldn't take a payment because my account was closed/paid in full.This is the 3rd time they have... Read more

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It was a horrible experience for me. I waited over 2 hours to be seeing for cleaning. Then forgot to my x-ray and want me to wait for to be done with a patient. So rescheduled to come back for another day. They had put me room to over some pictures of my teeth and waited another 20 minutes. I had them a question and guy walked off and did not answer it. I wish I had better dentist thanks a lot... Read more

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My wife just had something like that happen today.She went in for an appointment a while back because of a tooth ache.After they tried to convince her to to have a large extensive amount of work done at a large sum of money.They finally came to understand that all she wanted at the time is to take care of that tooth.So they made an Apointment for a root cannal.Today she arrives at her Apointment... Read more

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Made an appointment with western dental on main st in ventura ca got there 10 minutes early. 15 people were seen before me. I finally left. Someone has there heads up there ***. Read more

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TODAY 1- 9 -16 I TOOK MY SON TO WESTERN DENTAL FOR HIS CROWN. HE GOT UPSET BECAUSE HE TOLD THE STAFF HE DIDN’T WANT THE ASIAN WORKING ON HIM! HE SAID THIS BECAUSE HE DIDN'T KNOW HER NAME. EVIDENTLY HE HAD A BAD EXPERIENCE WITH HER WORK. SHE DIDN’T HAVE ENOUGH EXPERIENCE TO MAKE HIM NUMB ENOUGH DURING A ROOT CANAL MY SON IS 17 YEARS OLD NOW AND HAVE HAND BRACES THERE FOR A COUPLE OF YEARS NOW... Read more

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